Support Operations Specialist

RMS IT Solutions Inc.,; Manchester (CT); Remote; USD 40,000 - 55,000; Full time

Job summary

RMS IT Solutions Inc. is looking for an Entry-Level Support Operations Specialist to ensure smooth operation of support services remotely. In this full-time role, you'll monitor support ticket systems, assist customers, and document solutions to enhance team performance. Ideal candidates are passionate about support and have a keen attention to detail, seeking to contribute to a dynamic team in the IT sector.

Qualifications

• Entry-level position; excellent communication and customer service skills required.
• Ability to work independently and prioritize tasks effectively.
• Experience with support ticketing systems is a plus.

Responsibilities

• Monitor and maintain support ticketing systems for timely resolution.
• Provide technical assistance and troubleshooting support to customers.
• Document support processes and identify opportunities for improvements.

Skills

Problem-solving

Attention to detail

Communication

Customer service

Education

Basic understanding of IT systems

Tools

Support ticketing systems

Job description

Join to apply for the Support Operations Specialist role at RMS IT Solutions Inc.

Description

RMS IT Solutions Inc is seeking an Entry-Level Support Operations Specialist to join our dynamic team in the Information Technology/IT industry. As a Support Operations Specialist, you will play a crucial role in ensuring the smooth operation of our support services while working remotely. This is a full-time position that offers the opportunity to contribute to the success of our operations and collaborate with a talented team. If you are passionate about providing exceptional support and have a keen eye for detail, we would love to have you on board!

Responsibilities

• Monitor and maintain support ticketing systems to ensure timely resolution of customer inquiries
• Provide technical assistance and troubleshooting support to customers via email, chat, or phone
• Collaborate with cross-functional teams to escalate and resolve complex support issues
• Document support processes, solutions, and best practices for knowledge sharing
• Identify opportunities for process improvements to enhance the overall support experience

Requirements

• Strong problem-solving skills and attention to detail
• Excellent communication and customer service skills
• Ability to work independently and prioritize tasks effectively
• Basic understanding of IT systems and software applications
• Experience with support ticketing systems is a plus

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: IT Services and IT Consulting

This job posting is active and currently accepting applications.