Support Services Manager — Healthcare Operations & ESOP

CareStar, Inc.; Blue Ash (OH); Sur place; USD 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Comprehensive benefits

401(k) with match

PTO & holidays

ESOP

Mission-driven culture

Résumé du poste

CareStar, Inc. in Blue Ash, Ohio is seeking a Support Services Manager to plan and coordinate administrative support services, analytics, client relations, and sales efforts. The role drives efficiency within the department, coordinating multiple teams and ensuring policy compliance.

You will manage projects, set goals, and monitor records while upholding confidentiality and proper use of information systems. This leadership position offers a competitive salary and comprehensive benefits.

Qualifications

• Bachelor’s Degree in Business Administration or Healthcare Administration strongly preferred; plus one year related experience.
• Ability to communicate, present and influence all levels of an organization, including executive level.
• Ability to coordinate scheduling and task allocation across large groups of employees.
• Demonstrated strong attention-to-detail and project management skills.
• Strong listening, verbal and written communications skills.
• Intermediate computer skills and familiarity with suite of Microsoft Office and Sales, CRM or Marketing programs.
• Valid driver’s license and car insurance as required by State law.

Responsabilités

• Manage Support Services Department, including overseeing productivity to ensure smooth operations within operational and program guidelines.
• Supervise Support Services Supervisors responsible for Intake Operations, SEP, pre-certification, pre-authorization, customer service, scheduling, and other office management duties.
• Manage projects for the Company ensuring all tasks are completed thoroughly, accurately and on time.
• Set goals and deadlines for the department and hold employees accountable for successful adherence.
• Develop, manage, and monitor business records and documents.
• Recommend changes to policies or procedures to improve operations, such as how to improve recordkeeping.
• Adheres to the CareStar Rule in performance of job responsibilities.
• Understands and complies with CareStar Policies and Procedures.
• Maintains confidentiality as related to patient information; disclosures will be treated as a disciplinary offense.
• Follows the Acceptable Use Policy while using any information systems owned or controlled by CareStar, Inc.

Connaissances

Communication

Project management

Attention to detail

Listening skills

Verbal communication

Written communication

Formation

Bachelor's Degree in Business Administration/Healthcare Administration

Outils

Microsoft Office

CRM

Description du poste

CareStar, Inc. in Blue Ash, Ohio is seeking a Support Services Manager to plan and coordinate administrative support services, analytics, client relations, and sales efforts. The role drives efficiency within the department, coordinating multiple teams and ensuring policy compliance.

You will manage projects, set goals, and monitor records while upholding confidentiality and proper use of information systems. This leadership position offers a competitive salary and comprehensive benefits.