Support Services Coordinator - Blue Ash OH Full-Time

CareStar, Inc.; Cincinnati (OH); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Remote work flexibility

Competitive salary

Medical, dental, vision

Life insurance

401(k) with company match

Paid time off

10 paid holidays

ESOP

Job summary

CareStar, Inc. in Hamilton County is seeking a Support Services Coordinator to assess participant needs, develop care plans, and connect them with essential services. This role emphasizes privacy, accurate documentation, and collaboration within a mission-driven team.

You will handle eligibility calls, explain waiver programs, and support administrative tasks while maintaining HIPAA compliance and quality service.

Qualifications

• High School Graduate or GED with knowledge of medical terminology.
• At least one year of telephone customer service experience and data entry preferred.
• Excellent customer service and communication skills, independently and as part of a team.

Responsibilities

• Assess eligibility by program criteria; refer ineligible participants to resources.
• Explain waiver/Medicaid criteria and application process to callers.
• Protect HIPAA confidentiality of consumer and employee data.
• Send documents with 100% accuracy to ensure HIPAA compliance.
• Update consumer databases and notify managers of address changes.
• Email accurate information and document calls in the log.
• Participate in cross-training to ensure coverage of admin tasks.

Skills

Customer service

Verbal communication

Written communication

Data entry

Teamwork

Medical terminology

Education

High School Diploma or GED

Tools

Electronic Caller Log

Job description

Support Services Coordinator - Hamilton County

Company: CareStar, Inc.
Location:Hamilton Co.OH
Job Type:Full-Time | Office-Based
Industry: Healthcare / Social Services / Case Management

About the Opportunity at CareStar

Founded in 1988 in Cincinnati, Ohio, CareStar, Inc. is a recognized leader in long-term care case management and population health. With a mission to Improve Communities by Improving Lives, we proudly serve individuals across Ohio through compassionate, high-quality care coordination. We are currently seeking Support Services Coordinatorto join our Support Servicesdepartment. This is a meaningful opportunity for professionals who are passionate about helping others live healthier, more independent lives. As a Support Services Coordinator, you'll work directly with individuals to assess their needs, develop personalized care plans, and connect them with essential services and supports. You'll be part of a mission-driven team that values your expertise, supports your growth, and empowers you to make a real difference in your community.

Key Responsibilities

• Completes calls to assess eligibility of participants according to program-specific criteria and timeframes. Refers non-eligible participants to appropriate community resources.

• Explains criteria and application process for applicable waiver programs, Medicaid Services and other community programs to callers in need of services.

• Adheres to all HIPAA (Health Insurance Portability and Accountability Act) regulations to ensure confidentiality of both consumer and employee information.

• Sends documents to consumers, home care team members, and callers with 100% accuracy to ensure HIPAA compliance; this includes all clinical documentation, waiver applications and instructions.

• Investigates returned documents for correct addresses; updates consumer database and/or notifies case manager of needed changes or inability to obtain correct information; notifies provider management of changes needed in the provider database.

• Emails accurate, complete information from callers to company employees as needed; accurately documents all calls in company electronic Caller Log per protocol.

• Participates in, and occasionally leads, cross-training efforts to ensure adequate coverage for all administrative services tasks.

Minimum Qualifications

• High School Graduate or GED equivalent, with knowledge of medical terminology.

• At least one (1) year of experience in telephone customer service (multi-line, high call volume) and data entry preferred.

• Ability to provide excellent customer service, including effective interpersonal, verbal and written communication skills, independently and as part of a team

Why Join CareStar?

• Remote flexibility with meaningful community engagement

• Competitive salary based on experience and education

• Comprehensive benefits: Medical, dental, vision, life insurance

• 401(k) with a generous company match

• Paid time off + 10 paid holidays

• Employee Stock Ownership Plan (ESOP) - become a part-owner in the company

• Supportive, mission-driven culture focused on improving lives