Support Services Manager

CareStar, Inc.; Blue Ash (OH); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

401(k) with match

PTO & holidays

ESOP

Mission-driven culture

Job summary

CareStar, Inc. in Blue Ash, Ohio is seeking a Support Services Manager to plan and coordinate administrative support services, analytics, client relations, and sales efforts. The role drives efficiency within the department, coordinating multiple teams and ensuring policy compliance.

You will manage projects, set goals, and monitor records while upholding confidentiality and proper use of information systems. This leadership position offers a competitive salary and comprehensive benefits.

Qualifications

• Bachelor’s Degree in Business Administration or Healthcare Administration strongly preferred; plus one year related experience.
• Ability to communicate, present and influence all levels of an organization, including executive level.
• Ability to coordinate scheduling and task allocation across large groups of employees.
• Demonstrated strong attention-to-detail and project management skills.
• Strong listening, verbal and written communications skills.
• Intermediate computer skills and familiarity with suite of Microsoft Office and Sales, CRM or Marketing programs.
• Valid driver’s license and car insurance as required by State law.

Responsibilities

• Manage Support Services Department, including overseeing productivity to ensure smooth operations within operational and program guidelines.
• Supervise Support Services Supervisors responsible for Intake Operations, SEP, pre-certification, pre-authorization, customer service, scheduling, and other office management duties.
• Manage projects for the Company ensuring all tasks are completed thoroughly, accurately and on time.
• Set goals and deadlines for the department and hold employees accountable for successful adherence.
• Develop, manage, and monitor business records and documents.
• Recommend changes to policies or procedures to improve operations, such as how to improve recordkeeping.
• Adheres to the CareStar Rule in performance of job responsibilities.
• Understands and complies with CareStar Policies and Procedures.
• Maintains confidentiality as related to patient information; disclosures will be treated as a disciplinary offense.
• Follows the Acceptable Use Policy while using any information systems owned or controlled by CareStar, Inc.

Skills

Communication

Project management

Attention to detail

Listening skills

Verbal communication

Written communication

Education

Bachelor's Degree in Business Administration/Healthcare Administration

Tools

Microsoft Office

CRM

Job description

Support Services Manager

Company: CareStar, Inc.
Location: Blue Ash, Ohio
Job Type: Full-Time
Industry: Healthcare / Social Services / Case Management

About the Opportunity at CareStar

Founded in 1988 in Cincinnati, Ohio, CareStar, Inc. is a recognized leader in long-term care case management and population health. With a mission to Improve Communities by Improving Lives, we proudly serve individuals across Ohio through compassionate, high-quality care coordination. We are currently seeking a Support Services Manager to join our Support Services Department. This is a meaningful opportunity for professionals who are passionate about helping others live healthier, more independent lives. As a Support Services Manager will plan and coordinate a broad range of administrative support services to help the organization operate efficiently and professionally, which includes business analytics, client relationships, and sales.

Key Responsibilities

• Manage Support Services Department, including, but not limited to, overseeing productivity to ensure smooth operations within operational and program guidelines.
• Supervise Support Services Supervisors, who will have responsibility for Intake Operations, Single Entry Point (SEP), pre-certification, pre-authorization, customer service, scheduling, other office management duties, scanning operations and document destruction.
• Manage projects for the Company ensuring all tasks are completed thoroughly, accurately and on time.
• Set goals and deadlines for the department and hold employees accountable for successful adherence.
• Develop, manage, and monitor business records and documents.
• Recommend changes to policies or procedures to improve operations, such as how to improve recordkeeping.
• Adheres to the CareStar Rule in performance of job responsibilities.
• Understands and complies with CareStar Policies and Procedures.
• Maintains confidentiality as related to patient information. Any disclosures of confidential information made unlawfully outside the proper course of duty will be treated as a serious disciplinary offense.
• Follows the Acceptable Use Policy while using any information systems owned or controlled by CareStar, Inc.

Minimum Qualifications

• Bachelor’s Degree in Business Administration, Healthcare Administration or a related field strongly preferred. Plus, one (1) year related experience required.
• Ability to communicate, present and influence all levels of an organization, including executive level.
• Ability to coordinate scheduling and task allocation across large groups of employees.
• Demonstrated strong attention-to-detail and project management skills.
• Strong listening, verbal and written communications skills.
• Intermediate computer skills and familiarity with suite of Microsoft Office and Sales, CRM or Marketing programs.
• Valid driver’s license and car insurance as required by State law.

Why Join CareStar?

• Competitive salary based on experience and education
• Comprehensive benefits: Medical, dental, vision, life insurance
• 401(k) with a generous company match
• Paid time off + 10 paid holidays
• Employee Stock Ownership Plan (ESOP) – become a part-owner in the company
• Supportive, mission-driven culture focused on improving lives