Support Operations Lead - Records & Compliance

Behavioral-Healthcare-Partners-of-Central-Ohio; Newark (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

Behavioral-Healthcare-Partners-of-Central-Ohio is seeking a Support Staff Supervisor and Operations leader to oversee daily support staff, enforce workload priorities, and maintain operational continuity across administrative functions in Newark, Ohio.

The role emphasizes developing and improving processes, supervising medical records practices, and conducting audits to ensure accuracy and compliance with policies and regulations. Strong leadership and communication skills are essential.

Qualifications

• Two years of administrative support experience required.
• Supervisory or lead experience preferred.

Responsibilities

• Supervise, support, and provide day-to-day oversight of support staff and the Medical Records Clerk to ensure efficient and effective operations.
• Assign, prioritize, and monitor workload to ensure the timely completion of administrative and records-related tasks.
• Serve as a working supervisor by providing direct support and coverage for support staff functions as needed to maintain operational continuity.
• Develop, implement, and continuously improve administrative processes, workflows, and standard operating procedures to enhance efficiency and service quality.
• Monitor and evaluate departmental processes to identify opportunities for improvement, increased productivity, and enhanced customer service.
• Ensure accuracy, completeness, and timely processing of documentation, records, reports, and other administrative functions.
• Oversee medical records management practices to ensure compliance with agency policies, confidentiality requirements, and applicable federal, state, accreditation, and payer regulations.
• Conduct regular audits and quality assurance reviews to ensure documentation accuracy and compliance with organizational standards.
• Train, mentor, and coach support staff on policies, procedures, systems, and performance expectations.
• Participate in the recruitment, onboarding, performance management, and professional development of support staff employees.
• Address performance concerns promptly and collaborate with Human Resources regarding corrective action and employee relations matters when necessary.
• Maintain a thorough understanding of agency operations and provide guidance to staff regarding administrative procedures and best practices.
• Collaborate with leadership to establish departmental goals, monitor outcomes, and implement corrective actions when needed.
• Generate and analyze reports related to productivity, workflow efficiency, documentation compliance, and departmental performance.
• Ensure compliance with all agency policies, accreditation standards, confidentiality requirements, and applicable federal, state, and local regulations.
• Promote a positive, professional, and customer-focused work environment that supports organizational goals and values.
• Participate in committees, projects, and organizational initiatives as assigned.

Skills

Administrative support

Supervisory experience

Education

Associate degree in business or related field

Job description

Behavioral-Healthcare-Partners-of-Central-Ohio is seeking a Support Staff Supervisor and Operations leader to oversee daily support staff, enforce workload priorities, and maintain operational continuity across administrative functions in Newark, Ohio.

The role emphasizes developing and improving processes, supervising medical records practices, and conducting audits to ensure accuracy and compliance with policies and regulations. Strong leadership and communication skills are essential.