Program Supervisor

Better Youth Family Support Inc; Lowell (MA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

401(k) matching

Dental insurance

Flexible schedule

Vision insurance

Job summary

Better Youth Family Support Inc in Lowell, MA is seeking a Program Supervisor to lead youth and family-focused programs. The role emphasizes guiding staff, ensuring quality service, and achieving measurable outcomes within the community.

The ideal candidate will have a Bachelor's in a related field, 2+ years in youth services, and prior supervisory experience, with strong knowledge of trauma-informed care and community resources.

Qualifications

• Bachelor's degree in Social Work, Human Services, Psychology, or a related field.
• 2+ years of experience in youth services, family support, or related social services role.
• Prior supervisory or leadership experience strongly preferred.
• Knowledge of trauma-informed care, family systems, and community resources.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work effectively with diverse populations in an urban community setting.

Responsibilities

• Supervise and support program staff, providing guidance, coaching, and performance feedback.
• Oversee day-to-day program operations to ensure quality service delivery and compliance with organizational standards.
• Develop and implement program plans, goals, and outcome measurements.
• Build and maintain relationships with families, community partners, and stakeholders.
• Monitor client progress and ensure appropriate case management and documentation.
• Facilitate team meetings, trainings, and professional development opportunities for staff.
• Identify and address barriers to program effectiveness, recommending improvements as needed.

Skills

Supervisory experience

Trauma-informed care

Communication skills

Organizational skills

Case management

Education

Bachelor's degree in Social Work, Human Services, Psychology, or related field

Master's degree preferred

Job description

Benefits:

• 401(k)


• Health insurance


• Paid time off


• 401(k) matching


• Dental insurance


• Flexible schedule


• Vision insurance

About the Role:

Better Youth Family Support Inc is looking for a passionate and dedicated Program Supervisor to join our team in Lowell, MA. This is an exciting opportunity to make a meaningful impact in the lives of youth and families by leading programs that drive real, lasting change in the community.

Responsibilities:

• Supervise and support program staff, providing guidance, coaching, and performance feedback


• Oversee day-to-day program operations to ensure quality service delivery and compliance with organizational standards


• Develop and implement program plans, goals, and outcome measurements


• Build and maintain relationships with families, community partners, and stakeholders


• Monitor client progress and ensure appropriate case management and documentation


• Facilitate team meetings, trainings, and professional development opportunities for staff


• Identify and address barriers to program effectiveness, recommending improvements as needed

Requirements:

• Bachelor's degree in Social Work, Human Services, Psychology, or a related field (Master's preferred)


• 2+ years of experience in youth services, family support, or a related social services role


• Prior supervisory or leadership experience strongly preferred


• Strong knowledge of trauma-informed care, family systems, and community resources


• Excellent communication, organizational, and problem-solving skills


• Ability to work effectively with diverse populations in an urban community setting


• Valid driver's license and reliable transportation preferred

About Us:

Better Youth Family Support Inc is a community-focused organization based in Lowell, MA, dedicated to empowering youth and strengthening families through compassionate, high-quality support services. Our clients trust us to show up for them when it matters most, and our team is driven by a shared commitment to equity, resilience, and positive outcomes. We foster a collaborative and supportive work environment where every team member is valued and inspired to grow.

Flexible work from home options available.