Support Services Analyst (CRM/ERP Support Analyst)

Deltek; Tampa (FL); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Support Services Analyst, where you'll provide expert support for clients using advanced ERP solutions. This role emphasizes collaboration, problem-solving, and the use of AI tools to enhance service delivery. You'll engage with clients to troubleshoot complex issues and customize workflows, ensuring a seamless experience with the software. With a hybrid work environment in Tampa, this position offers a dynamic opportunity to grow in the IT and software development sectors while enjoying comprehensive benefits like medical insurance and tuition assistance.

Benefits

Medical and vision insurance

401(k)

Paid maternity leave

Tuition assistance

Qualifications

• 2+ years experience in a support role, preferably with Deltek ERP solutions.
• Strong problem-solving and troubleshooting skills required.

Responsibilities

• Provide expert-level support to clients using Deltek Vantagepoint.
• Document client interactions and solutions in the case tracking system.

Skills

Problem-solving

Troubleshooting

Communication Skills

AI Tools

Tools

Deltek Vantagepoint

Deltek ERP Solutions

Job description

Support Services Analyst (CRM/ERP Support Analyst)

Join us at Deltek as a Support Services Analyst (CRM/ERP Support Analyst).

Position Overview

We are seeking a dynamic and knowledgeable Support Services Analyst to provide in-depth troubleshooting and support for clients using Deltek Vantagepoint. Experience with Deltek's Professional Services ERP solutions (Ajera, ComputerEase, Vantagepoint, Vision) is preferred, with CRM and planning experience considered a plus.

Key Responsibilities

• Provide expert-level support to clients, addressing complex issues and customizing workflows in Deltek Vantagepoint.
• Utilize advanced accounting knowledge to assist clients with inquiries and troubleshooting.
• Collaborate with clients, engineers, product managers, and senior staff to resolve issues efficiently.
• Document all client interactions and solutions in our case tracking system.
• Participate in ongoing training to stay current with Deltek Vantagepoint features and best practices.
• Support and collaborate with junior analysts on case resolutions.
• Leverage AI tools to improve support efficiency and effectiveness.

Qualifications

• Minimum of 2 years experience in a support role, preferably with Deltek ERP solutions.
• Strong problem-solving and troubleshooting skills.
• Excellent written and verbal communication skills.
• Ability to work effectively in a remote, collaborative environment.
• Experience with AI tools is a plus.
• Proactive attitude, willingness to learn and grow.
• Willingness to work in Tampa in a hybrid environment.

Additional Details

Seniority level: Associate

Employment type: Full-time

Job functions include: Analyst, Information Technology, Customer Service

Industries: Software Development, IT Services & Consulting, Information Services

Benefits & Perks

Medical and vision insurance, 401(k), paid maternity leave, tuition assistance, and more.

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