Support Analyst 3 (O265, Power BI)

Prolim; Austin (TX); Remote; USD 80,000 - 110,000; Full time

Job summary

An innovative company seeks a skilled Product Support Analyst to enhance its Power Platform Center of Excellence. This role involves managing upgrades, troubleshooting, and developing Power BI reports and dashboards to support business intelligence needs. The ideal candidate will lead initiatives, provide technical expertise, and train team members on Power Platform tools. Join a forward-thinking organization that values creativity and technical excellence, and make a significant impact on business operations through effective use of technology.

Qualifications

• 8+ years of experience in Power BI and Power Platform.
• Hands-on experience with Co-Pilot Studio for development.

Responsibilities

• Manage upgrades and troubleshoot the Power Platform CoE toolkit.
• Develop and manage Power BI reports and dashboards.

Skills

Power BI

Co-Pilot Studio

Power Platform Canvas app development

Azure Services

Problem-solving skills

Process documentation

Education

Bachelor's degree in a related field

Tools

Microsoft 365

Microsoft Power Platform

Dynamics 365

Job description

PROLIM (www.prolim.com) is currently seeking Product Support Analyst 3 for one of our top clients at William B. Travis State Building, 1701 North Congress Avenue, Austin, Texas 78701 – 100% Remote.

Qualified candidates can directly send their updated resume and contact info via email: [e-mail].

Job description:

Position Overview: We are seeking a highly skilled and motivated analyst to oversee the upgrade and troubleshooting of our Power Platform Center of Excellence (CoE) toolkit.

The ideal candidate will have extensive experience with Co-Pilot Studio, Power BI Reporting, creating and managing Power BI Dashboards, and Power Platform Canvas app development.

This role requires a proactive individual who can lead initiatives, provide technical expertise, and ensure the seamless operation of our Power Platform solutions.

Key Responsibilities:

1. Manage the upgrade and troubleshooting of the Power Platform CoE toolkit.
2. Provide expertise in Co-Pilot Studio to enhance and streamline development processes.
3. Develop, create, and manage Power BI reports and dashboards to support business intelligence needs.
4. Lead the development and maintenance of Power Platform Canvas apps to meet organizational requirements.
5. Collaborate with cross-functional teams to ensure effective implementation and utilization of Power Platform solutions.
6. Conduct training sessions and provide support to team members on Power Platform tools and best practices.

Job Qualifications:

• Power BI expertise: Demonstrated ability to create and manage Power BI reports and dashboards, with a deep understanding of data visualization and analytics.
• Extensive experience with Power Platform CoE toolkit: Proven track record in managing upgrades and troubleshooting issues.
• Proficiency in Co-Pilot Studio: Strong hands-on experience with Co-Pilot Studio for development and automation.
• Power Platform Canvas app development: Skilled in developing and maintaining Canvas apps, focusing on user experience and functionality.
• Strong understanding of Azure Services including Azure Analytics.
• Strong problem-solving skills: Ability to diagnose and resolve technical issues efficiently.
• Process documentation skills: Experience in creating and maintaining detailed process documents to ensure clear workflows.

Skills and Qualifications: 8+ years of experience

• Hands-on experience administering Microsoft 365 and Microsoft Power Platform components.
• Experience troubleshooting technical issues, analyzing logs, and debugging software applications.
• Strong understanding of data visualization principles and data modeling using Power BI.
• Familiarity with Microsoft Azure Services, particularly Azure Active Directory.
• Experience with Dynamics 365 for Customer Service is highly desired.

About PROLIM:

PROLIM is a leading provider of PLM, IoT, and Digital Transformation solutions to Global Fortune 1000 companies. With 9 global offices in the US, India, and Australia, PROLIM has won over 30 awards and serves more than 1200 customers, helping them innovate and improve profitability and efficiency. Founded in 2005 and headquartered in Farmington Hills, USA, PROLIM leverages its global footprint and expertise in latest technologies to accelerate your Digital Transformation journey.