Support Services Analyst

Deltek, Inc.; Tampa (FL); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Support Services Analyst to join their award-winning team. In this role, you will provide expert-level support to clients using an industry-leading ERP solution, ensuring their needs are met with efficiency and professionalism. You will collaborate with diverse teams, leverage advanced technologies, and contribute to a culture of learning and growth. This position offers the opportunity to work in a supportive environment where your contributions will make a meaningful impact. If you're passionate about problem-solving and client support, this role is perfect for you.

Qualifications

• 2+ years of experience in a support role, preferably with Deltek Vantagepoint.
• Strong problem-solving and troubleshooting skills are essential.
• Excellent communication skills, both written and verbal.

Responsibilities

• Provide expert-level support to clients using Deltek Vantagepoint.
• Collaborate with clients and engineers to resolve issues efficiently.
• Document all client interactions and solutions in the case tracking system.

Skills

Problem-solving

Troubleshooting

Communication skills

Experience with Deltek Vantagepoint

AI tools

Job description

29-Apr-2025

Support Services Analyst

US Tampa, FL

10113BR

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary

Deltek's award winning Support Services team provides best-in-class assistance to Deltek's customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

Position Responsibilities

We are seeking a dynamic and knowledgeable Support Services Analyst to join our team. This individual will play a crucial role in providing in-depth troubleshooting and support to our clients using Deltek Vantagepoint. The ideal candidate will have experience and knowledge with one of Deltek's Professional Services ERP solutions (Ajera, ComputerEase, Vantagepoint, Vision). Specific experience with CRM and/or planning is a plus.

Key Responsibilities:

• Provide expert-level support to clients using Deltek Vantagepoint, addressing complex issues and customizing workflows.
• Utilize advanced accounting knowledge to assist clients with their inquiries and troubleshooting needs.
• Collaborate with clients, engineers, product managers, and senior staff to resolve issues efficiently.
• Document all client interactions and solutions in our case tracking system.
• Participate in ongoing training to stay updated with the latest features and best practices of Deltek Vantagepoint.
• Work with other junior analysts with inquiries and case resolutions.
• Leverage AI tools to enhance support efficiency and effectiveness.

Qualifications

• 2+ years of experience in a support role, preferably with Deltek Vantagepoint or other Deltek ERP solutions.
• Strong problem-solving and troubleshooting skills.
• Excellent communication skills, both written and verbal.
• Ability to work effectively in a remote, collaborative team environment.
• Experience with AI tools and technology is a plus.
• A proactive and positive attitude, with a willingness to learn and grow within the organization.

Travel Requirements

No

Compliance Requirements

Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.

EEO Statement

Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

E-Verify Statement

Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify is a registered trademark of the United States Department of Homeland Security.

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you ("Personal Data") to administer and evaluate your application. We are the "controller" of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.