Client Support Analyst (100% remote)

LifeWorks; Saint Petersburg (FL); Remote; USD 50,000 - 75,000; Full time

Job summary

An established industry player in health and well-being services is seeking a dedicated professional to join their remote team. This role offers a unique opportunity to provide essential support in pension plan administration, ensuring client satisfaction and enhancing member experiences. With a focus on innovation and problem-solving, you will engage in meaningful work that contributes to a collaborative and supportive environment. If you are detail-oriented, possess strong communication skills, and thrive in a flexible setting, this position could be your next career advancement opportunity.

Qualifications

• 2+ years of experience in pension administration support.
• Strong communication skills and attention to detail.

Responsibilities

• Provide direct support for pension plan administration.
• Conduct root cause analysis for software requests.
• Document requirements for support teams.

Skills

Communication Skills

Attention to Detail

Organizational Skills

Problem-Solving Skills

Education

University Degree in Computer Science

Degree in Mathematics

Tools

Pension Administration Software

Job description

Employer Industry: Health and Well-being Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with flexible options
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and member experience
- Engaging company culture focused on innovation and problem-solving

What to Expect (Job Responsibilities):
- Provide direct support for general and functional questions to end users in the administration of pension plans using the employer’s software
- Conduct root cause analysis related to requests for changes to software or internal processes
- Perform regular follow-ups with different support teams to ensure adherence to service level agreements
- Document requirements and provide expected results for investigation by support teams
- Perform unit testing and validate regression testing results related to software updates

What is Required (Qualifications):
- University degree in computer science, mathematics, or a related discipline
- Minimum of 2 years of relevant experience providing support in a pension administration environment
- Excellent written and oral communication skills in English
- Strong attention to detail, initiative, and organizational skills
- Ability to work flexibly and meet tight deadlines

How to Stand Out (Preferred Qualifications):
- Experience with pension plan administration software
- Proven track record of effective team collaboration
- Familiarity with root cause analysis techniques
- Strong problem-solving skills in a technology-driven environment
- Willingness to travel occasionally as needed

#HealthAndWellbeing #ClientSupport #RemoteWork #CareerGrowth #Innovation

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