Product Support Analyst 3 70125071

LMG Technology Services LLC; Austin (TX); Remote; USD 80,000 - 110,000; Full time

Job summary

An innovative firm is looking for a skilled analyst to lead the upgrade and troubleshooting of their Power Platform Center of Excellence toolkit. This remote position requires expertise in Co-Pilot Studio and Power BI, where you'll develop and manage dashboards while collaborating with cross-functional teams. Your role will also involve training team members on best practices and ensuring the seamless operation of Power Platform solutions. If you have a passion for data visualization and a proactive approach to problem-solving, this opportunity is perfect for you!

Qualifications

• 8+ years of experience with Microsoft 365 and Power Platform.
• Strong background in data visualization and analytics with Power BI.

Responsibilities

• Manage upgrades and troubleshooting for Power Platform CoE toolkit.
• Develop and manage Power BI reports and dashboards.

Skills

Power BI

Co-Pilot Studio

Power Platform Canvas app development

Azure Services

Problem-solving skills

Process documentation

Tools

Microsoft 365

Microsoft Power Platform

Dynamic 365

Job description

Remote – United States

Position Overview

We are seeking a highly skilled and motivated analyst to oversee the upgrade and troubleshooting of our Power Platform Center of Excellence (CoE) toolkit. The ideal candidate will have extensive experience with Co-Pilot Studio, Power BI Reporting, creating and managing Power BI Dashboards, and Power Platform Canvas app development. This role requires a proactive individual who can lead initiatives, provide technical expertise, and ensure the seamless operation of our Power Platform solutions.

Key Responsibilities

• Manage the upgrade and troubleshooting of the Power Platform CoE toolkit.
• Provide expertise in Co-Pilot Studio to enhance and streamline development processes.
• Develop, create, and manage Power BI reports and dashboards to support business intelligence needs.
• Lead the development and maintenance of Power Platform Canvas apps to meet organizational requirements.
• Collaborate with cross-functional teams to ensure the effective implementation and utilization of Power Platform solutions.
• Conduct training sessions and provide support to team members on Power Platform tools and best practices.

Job Qualifications

• Power BI expertise: Demonstrated ability to create and manage Power BI Reports and dashboards, with a deep understanding of data visualization and analytics.
• Extensive experience with Power Platform CoE toolkit: Proven track record in managing upgrades and troubleshooting issues.
• Proficiency in Co-Pilot Studio: Strong hands-on experience with Co-Pilot Studio for development and automation.
• Power Platform Canvas app development: Skilled in developing and maintaining Canvas apps, with a focus on user experience and functionality.
• Strong understanding of Azure Services including Azure Analytics.
• Strong problem-solving skills: Ability to diagnose and resolve technical issues efficiently.
• Process documentation skills: Experience in creating and maintaining detailed process documents to ensure clear and consistent workflows.

CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

• 8 years of hands-on experience administering Microsoft 365 and Microsoft Power Platform components.
• 8 years of experience with troubleshooting technical issues, analyzing logs, and debugging software applications.
• 5 years of strong understanding of data visualization principles and data modeling using Power BI.
• 3 years of familiarity with Microsoft Azure Services, particularly Azure Active Directory.
• Experience with Dynamic 365 for Customer Services is highly desired.

Note: Expected Start Date 06/16/2025 and Expected End Date 08/31/2025. The position may be renewed for up to three (3) additional fiscal years at the same title, level, and rate.

Normal business hours are Monday through Friday from 8:00 AM to 5:00 PM.