Public Safety Information Center Clerk

City of Hampton; Hampton (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Virginia Retirement System

Healthcare insurance

Paid leave

Life insurance

Employee assistance program

Job summary

The City of Hampton is seeking an Information Center Clerk to provide customer support services to law enforcement officers, citizens and agencies nationwide. This class works under close supervision according to set procedures.

Minimum qualifications include a high school diploma or GED, and at least three months of customer relations experience emphasizing direct customer contact and problem resolution. A Police Department background check, polygraph, and drug screens are required, plus a

Qualifications

• Requires High School graduation or GED equivalent.
• Three months customer relations experience including direct customer contact and problem identification/resolution preferred.
• Will be required to successfully complete a Police Department background investigation including a polygraph and preemployment screening for controlled substances.
• Must possess a valid driver’s license and maintain a satisfactory driving record per city criteria.
• Must be able to obtain a VCIN certification within internal guidelines.

Responsibilities

• Provide customer support services to law enforcement officers, citizens and agencies nationwide.
• Operate under close supervision according to set procedures.

Skills

Direct customer contact

Problem identification and resolution

Effective communication

Education

High School diploma or GED

Job description

Function

Join the City of Hampton team! As a proud V3 (Virginia Values Veterans) employer and a designated Military Spouse-Friendly Employer, we are committed to supporting veterans and military spouses. We offer a welcoming and inclusive workplace, recognizing the unique skills and experiences that military families bring. Come work for the City of Hampton, a vibrant waterfront community, celebrating and embracing 400 years of history and innovation, creating an even more dynamic future! We are located in the center of the Hampton Roads region and offer lots of waterfront fun, rich and diverse history, and a vibrant restaurant scene. Hampton offers excellent benefits and promotes career and personal development. Benefits include enrollment in the Virginia Retirement System, excellent healthcare insurance, and other fringe benefits.

The City of Hampton is seeking an Information Center Clerk to provide customer support services to law enforcement officers, citizens and agencies throughout the nation. This class works under close supervision according to set procedures.

Minimum Qualifications

• Requires High School graduation or GED equivalent.
• Requires three months customer relations experience to include direct customer contact, problem identification and resolution preferred or closely related experience.
• Will be required to successfully complete a Police Department background investigation to include a polygraph examination and preemployment screening for controlled substances.
• Must possess a valid motor vehicle operator’s license and must have and maintain a satisfactory driving record based on the City of Hampton’s criteria.
• Must be able to successfully obtain a VCIN certification within a specified length of time in accordance with internal guidelines.

Additional Requirements

• Requires effective communication with internal and external customers.
• Position may require working nights, weekends, holidays and extended shifts as required.
• The incumbent may be considered “essential personnel” during City emergency situations or at the direction of the City Manager which may include long hours and unusual schedules.
• Must be able to maintain the ability to provide credible testimony in court, to the magistrate and in other situations where credibility will be of importance. A sustained finding of untruthfulness at the conclusion of an internal investigation may result in immediate termination.

Benefits Overview

• Sentara Health Plans
• EAP Provider: ComPsych
• OptumRx
• Delta Dental Insurance
• Anthem Blue View Vision
• FSA Reimbursement accounts
• Standard: Accident and Critical Illness
• Chubb Term Life Insurance
• Legal Resources Plan
• Virginia 529
• Mission Square: 457 / Roth IRS / Roth 457 (b) IRA

• Employees begin accruing annual and sick leave immediately.
• Other forms of leave include:
  • Maternity Leave
  • Parental Bonding Leave
  • Care for Sick Parent Leave
  • Birthday Leave
  • Personal day (available every quarter)

The Eleven Paid Holidays Each Year Include

• New Year's Day
• Martin Luther King, Jr. Day
• President's Day
• Memorial Day
• Juneteenth Day
• Independence Day
• Labor Day
• Veterans' Day
• Thanksgiving Day
• Christmas Day
• Employee's birthday
• The retirement plan is offered through the Virginia Retirement System (VRS1-888-827-3847) and is a defined benefit pension plan. For more information, see the VRS website.
• Group life insurance is offered through the VRS and the carrier is Securian Financial.
• Mission Square Retirement plans 457, Roth IRA, Roth 457 plans are offered through Mission Square Retirement(1-800-669-7400). For more information, visit Mission Square.
• Medical / Dental and Dependent Care Reimbursement Accounts are offered on a pre-tax basis in order to reduce the amount of tax the employee pays.
• Direct deposit into most banks is a convenient finance feature.
• Employees are covered for Workers' Compensation where appropriate.
• Training and Career Development: The Employee Education Assistance Program (EEAP) encourages employee development through (1) educational programs leading to a degree, (2) skilled craft or trade training leading to a certificate or license and (3) coursework to renew and update skills. Eligibility criteria apply. In addition, the City offers training opportunities in technological, leadership, supervisory, and other areas of government/business knowledge and skill development.
• The Employee Assistance Program (EAP) is confidential and personal counseling service for the employee and their immediate family contact CompPysch at 1-877-327-2872 or see the Guidance Resources Website.