Support Quality & Process Specialist II

Verra Mobility; Sun City (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Verra Mobility is seeking an entry-level professional to support our customer-related processes. The role involves giving constructive feedback to support agents, reviewing system errors, and assisting on special projects from leadership while addressing document issues efficiently.

The position requires a high school diploma, strong MS Office skills, attention to detail, and the ability to handle complex records under pressure. Join a collaborative team at Verra Mobility.

Qualifications

• High School Diploma or equivalent required.
• Proficient with Word, Excel, and Outlook.
• Ability to operate standard office equipment.
• Strong attention to detail and quality orientation.
• Analytical thinking to solve problems.
• Excellent written and verbal communication skills.
• Aptitude and flexibility to assist others.
• Ability to read records and interpret policy implications under pressure.

Responsibilities

• Provide explicit feedback to Customer Support agents professionally and positively.
• Review errors flagged by the system and implement proper corrections.
• Assist with special T&R projects from leadership on an as-needed basis.
• Perform paper trailing process to identify and resolve document-related issues.

Skills

Attention to detail

Analytical thinking

Written communication

Verbal communication

Customer service

Problem solving

Education

High School Diploma or equivalent

Tools

Word

Excel

Outlook

Job description

Verra Mobility is seeking an entry-level professional to support our customer-related processes. The role involves giving constructive feedback to support agents, reviewing system errors, and assisting on special projects from leadership while addressing document issues efficiently.

The position requires a high school diploma, strong MS Office skills, attention to detail, and the ability to handle complex records under pressure. Join a collaborative team at Verra Mobility.