Processing Specialist II

Verra Mobility; Sun City (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Verra Mobility is seeking an entry-level professional to support our customer-related processes. The role involves giving constructive feedback to support agents, reviewing system errors, and assisting on special projects from leadership while addressing document issues efficiently.

The position requires a high school diploma, strong MS Office skills, attention to detail, and the ability to handle complex records under pressure. Join a collaborative team at Verra Mobility.

Qualifications

• High School Diploma or equivalent required.
• Proficient with Word, Excel, and Outlook.
• Ability to operate standard office equipment.
• Strong attention to detail and quality orientation.
• Analytical thinking to solve problems.
• Excellent written and verbal communication skills.
• Aptitude and flexibility to assist others.
• Ability to read records and interpret policy implications under pressure.

Responsibilities

• Provide explicit feedback to Customer Support agents professionally and positively.
• Review errors flagged by the system and implement proper corrections.
• Assist with special T&R projects from leadership on an as-needed basis.
• Perform paper trailing process to identify and resolve document-related issues.

Skills

Attention to detail

Analytical thinking

Written communication

Verbal communication

Customer service

Problem solving

Education

High School Diploma or equivalent

Tools

Word

Excel

Outlook

Job description

• Provide explicit feedback to Customer Support agents professionally and positively.
• Review errors flagged by the system and implement proper corrections
• Assist with special T&R projects from leadership on an as-needed basis
• Perform paper trailing process to identify and resolve document-related issues

• Provide explicit feedback to Customer Support agents professionally and positively.
• Review errors flagged by the system and implement proper corrections
• Assist with special T&R projects from leadership on an as-needed basis
• Perform paper trailing process to identify and resolve document-related issues

What We're Looking For

• High School Diploma or equivalent
• Strong PC skills, including basic proficiency in Word, Excel, and Outlook
• Ability to use various equipment including computers, copiers, scanners, and mail opening machine
• Strong attention to detail and quality-driven
• The ability to problem solve using analytical thinking
• Excellent written and verbal communication skills
• Exceptional aptitude and flexibility toward serving and assisting others
• Skills in reading records and resolving complex issues under stressful conditions with customer records or policy interpretation

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

• Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.