Process & Quality Specialist II

Verra Mobility Corporation; Sun City, Northern (AZ, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Verra Mobility Corporation is seeking a detail-oriented administrative support specialist to provide constructive feedback to Customer Support and help resolve system issues. The role centers on accuracy, handling customer records, and supporting cross-functional teams.

You will review flagged issues, assist with leadership-led projects, and perform document-control tasks to ensure compliance and smooth operations at the Sun City, AZ location.

Qualifications

• High School Diploma or equivalent.
• Strong PC skills with Word, Excel and Outlook.
• Ability to use equipment including computers, copiers, scanners and mail opening machines.
• Strong attention to detail and quality-driven.
• The ability to problem solve using analytical thinking.
• Excellent written and verbal communication skills.
• Exceptional aptitude and flexibility toward serving and assisting others.
• Skills in reading records and resolving complex issues under stressful conditions with customer records or policy interpretation.

Responsibilities

• Provide explicit feedback to Customer Support agents professionally and positively.
• Review errors flagged by the system and implement proper corrections.
• Assist with special T&R projects from leadership on an as-needed basis.
• Perform paper trailing process to identify and resolve document-related issues.

Skills

Attention to detail

Analytical thinking

Excellent written and verbal

Customer service orientation

Problem solving under pressure

Education

High School Diploma or equivalent

Tools

Word

Excel

Outlook

Copiers/Scanners

Job description

Verra Mobility Corporation is seeking a detail-oriented administrative support specialist to provide constructive feedback to Customer Support and help resolve system issues. The role centers on accuracy, handling customer records, and supporting cross-functional teams.

You will review flagged issues, assist with leadership-led projects, and perform document-control tasks to ensure compliance and smooth operations at the Sun City, AZ location.