Support Operations Analyst III (260)

Gravity IT Resources; San Francisco (CA); On-site; USD 90,000 - 120,000; Part time

Job summary

Gravity IT Resources is seeking a Support Operations Analyst III on-site in San Francisco to support data management, client reporting, trade processes, and problem resolution. You will review organizational procedures, identify opportunities for improvement, and develop solutions to enhance decision-making and operational efficiency.

Responsibilities include gathering requirements from customers, writing system specifications, estimating project costs, conducting tests, and training users.

Qualifications

• Experience in data management and client reporting.
• Ability to analyze operations and develop solutions.
• Ability to prepare system specifications and write programs.
• Skill in preparing project estimates.
• Ability to conduct tests and verify results.
• Experience conducting training and supporting system users.
• Knowledge of maintaining system security and integrity.
• Ability to write documentation and technical support materials.

Responsibilities

• Identifies project requirements by interviewing customers and analyzing operations.
• Develops solutions by detailing requirements and system capabilities.
• Prepares project estimates by identifying phases, personnel, and costs.
• Verifies results by conducting tests.
• Prepares customers to use systems by conducting training.
• Provides reference support by writing documentation and offering support.
• Maintains systems and ensures security and integrity.
• Maintains quality service by enforcing organization standards.
• Prepares reports by collecting and summarizing information.
• Contributes to team efforts by accomplishing related results as needed.

Skills

Data management

Client reporting

Trade processes

Problem solving

Operations analysis

System specifications

Programming

Project estimation

Testing

User training

Documentation

Security & integrity

Job description

Job Title: Support Operations Analyst III

Location Requirements: On-Site

Job Type: Contract

Role Overview: You will support data management, client reporting, trade processes, and problem resolution. Your role involves examining organizational procedures, identifying areas for improvement, and developing solutions to enhance decision-making and operational efficiency.

Responsibilities:

• Identifies project requirements by interviewing customers, analyzing operations, determining scope, documenting results, and preparing customer contracts
• Develops problem solutions by describing requirements, studying system capabilities, analyzing alternatives, preparing system specifications, and writing programs
• Develops project estimates by identifying phases, personnel requirements, and costs
• Verifies results by completing tests
• Prepares customers to use systems by conducting training
• Provides reference support by writing documentation and offering support
• Maintains systems through researching and resolving problems, ensuring system integrity and security
• Maintains quality service by establishing and enforcing organization standards
• Prepares reports by collecting, analyzing, and summarizing information
• Contributes to team efforts by accomplishing related results as needed

Required Qualifications:

• Ability to support data management, client reporting, trade processes, and problem resolution
• Experience in analyzing operations and developing solutions
• Ability to prepare system specifications and write programs
• Skill in preparing project estimates
• Ability to conduct tests and verify results
• Experience conducting training and supporting system users
• Knowledge of maintaining system security and integrity
• Ability to write documentation and technical support materials

Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.