Business Support/ System Analyst

The Planet Group; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

A global business support organization is seeking an associate-level candidate for the Shareholder Services team. The role involves supporting system access, overseeing process improvements, and resolving internal system issues. Candidates should demonstrate strong communication, organizational skills, and a customer service mindset. Ideal for those looking to thrive in a fast-paced environment and contribute to optimal client service. This opportunity is located in Chicago, Illinois.

Qualifications

• Ability to work well under pressure and multi-task in a deadline-driven environment.
• Demonstrates accountability and sense of urgency.
• Willingness to be a self-starter with strong analytical skills.

Responsibilities

• Support Shareholder Services teams with system access and data transmissions.
• Resolve internal and vendor system issues affecting operations.
• Oversee client FTP setup and coordinate vendor hardware updates.
• Drive process improvements to enhance operational workflows.

Skills

Exceptional communication skills

Prioritization

Organizational skills

Time management

Interpersonal skills

Problem-solving

Attention to detail

Customer service mindset

Job description

Overview

We are seeking an associate level candidate to join our Global Business Support team who demonstrates the ability to think critically, exhibit sound judgment and thrive in a fast-paced environment. In this capacity, you will help maintain our current systems and processes so that our business can deliver optimal client service as well as project managing deliverables for the Shareholder Services organization.

Responsibilities

• 75%-time allocation – Supporting Shareholder Services teams, vendors, and clients with particular focus on system access/availability, data transmissions, and software/hardware upgrades.
• 25%-time allocation – Oversee process improvement, maintenance and change initiatives throughout the entire project lifecycle including scoping definitions, requirements gathering, business requirement writing, process design, testing, and data analysis.

Primary Responsibilities

• Resolve internal and vendor system issues that directly impact business operations and/or client interactions
• Oversee client FTP setup, testing, updates and resolve transmission issues
• Initiate vendor internal user setup for multiple vendor applications and banking portals
• Coordinate vendor hardware updates
• Recommend and drive process improvement to increase system robustness and mitigate risk of disruptions in operational workflows and client reporting
• Lead ad hoc projects within the Shareholder Services group

Required Skills/ Qualifications

• Exceptional communication, prioritization, organizational, time management and interpersonal skills
• Ability to work well under pressure, solve problems efficiently and multi-task in a deadline driven environment
• Demonstrates accountability and sense of urgency in achieving results/completing tasks
• Willingness to be a self-starter with excellent anticipation and strong analytical skills
• Attention to detail; strong Control/Risk mindset
• Exhibit sound judgment and integrity
• Exhibit a customer service mindset

EEO Statement

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process, and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org, or .jobs.

The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.