Senior Business Systems Analyst

Compunnel, Inc.; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

A technology solutions provider in San Francisco is seeking a Sr. Business Systems Analyst to support enterprise applications. You will provide technical analysis, troubleshoot issues, and enhance system performance in a fast-paced environment. The ideal candidate has strong SQL skills, experience with AWS services, and a background in production support. This role involves collaborating with stakeholders and cross-functional teams to ensure seamless operations and production support, including after-hours and on-call rotations.

Qualifications

• Experience in production support (Level 1 and Level 2) and incident management.
• Strong proficiency in SQL and query writing with database technologies.
• Ability to work in a fast-paced environment with tight deadlines.

Responsibilities

• Provide production support and troubleshooting for applications in a 24x7 environment.
• Collaborate with cross-functional teams to identify and resolve business challenges.
• Monitor system performance and perform regular system health checks.

Skills

SQL proficiency

AWS services familiarity

Problem-solving skills

Customer service orientation

Tools

Jira

Confluence

Job description

We are seeking a Sr. Business Systems Analyst to support enterprise applications within a centralized business administration function.

This role involves providing technical analysis, production support, and customer-focused solutions for business-critical systems.

The ideal candidate will work closely with stakeholders and technical teams to troubleshoot issues, enhance system performance, and ensure seamless operations in a fast-paced environment.

Key Responsibilities

• Provide production support and troubleshooting for applications in a 24x7 environment.
• Analyze and resolve application and infrastructure issues, ensuring timely incident management and resolution.
• Collaborate with cross-functional teams to identify and resolve business and system challenges.
• Conduct in-depth analysis of complex business problems and recommend effective solutions.
• Monitor system performance and perform regular system health checks.
• Develop and maintain technical and training documentation for applications and processes.
• Participate in testing activities to validate system functionality and enhancements.
• Improve operational processes and procedures to enhance efficiency and customer support.
• Build a strong understanding of business processes and interconnected systems.

Required Qualifications

• Experience in production support (Level 1 and Level 2) and incident management.
• Strong proficiency in SQL and query writing (Oracle, SQL Server, Redshift).
• Experience working with AWS services such as DynamoDB, Redshift, Aurora PostgreSQL, Athena, S3, Lambda, EC2, ECS, Glue, Step Functions, SNS, SQS, Kinesis, CloudWatch, and Grafana.
• Familiarity with both on-premises and cloud-based application architectures.
• Experience with tools such as Jira and Confluence.
• Ability to work in a fast-paced environment with tight deadlines.
• Willingness to support shift schedules, including after-hours and on-call rotations.
• Strong analytical, problem-solving, and communication skills with the ability to interact with diverse stakeholders.

Preferred Qualifications

• Experience with Java and Oracle-based systems.
• Strong customer service orientation and ability to support enterprise-level applications.
• Experience working in regulated or large-scale enterprise environments.