IT Operations Analyst - Sponsorship not Available

Evolving Solution Services; Dallas (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

ViaOne Services in Dallas, TX is seeking an IT Operations Analyst to provide Level 2 support, manage user accounts, and maintain hardware across environments. The role serves as a bridge between end users, Development, and Architecture teams, with opportunities to advance into Systems or Infrastructure Administration.

3+ years in user-facing tech support, strong troubleshooting, familiarity with Windows/macOS, and ITSM ticketing are required; preferred skills include Google Workspace, AWS, and

Qualifications

• 3+ years in a user-facing tech support role (desktop, systems, or network support).
• Familiarity with Windows/macOS desktop environments and Microsoft/Apple ecosystems.
• System familiarity with ITSM/ticketing platforms.
• Strong independent troubleshooting habits and ability to prioritize tasks.
• Growth mindset and desire to learn new software and technologies.

Responsibilities

• Level 2 Technical Support: Diagnose and resolve hardware/software issues via ticketing systems and in-person support.
• System & Account Administration: Manage user accounts lifecycle across internal and third-party systems.
• Hands-On Diagnostics: Serve as remote hands for Desktop Support and Architecture teams.
• Escalation Management: Resolve complex issues or route to Level 3 support and management.
• Documentation & Asset Management: Maintain IT asset inventories and write troubleshooting guides.
• Process Improvement: Collaborate with vendors and internal teams to streamline IT ops.

Skills

User-facing support

Windows/macOS

ITSM/ticketing

Communication

Troubleshooting

Tools

Google Workspace

AWS

MySQL/MariaDB

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Operations Analyst - Sponsorship not Available

Full Time Professional Dallas, TX, US

2 days ago Requisition ID: 1028

Salary Range: $70,000.00 To $95,000.00 Annually

Are you a tech-savvy problem solver looking to take the next step in your IT career? ViaOne Services is looking for an IT Operations Analyst to provide Level 2 support, manage user accounts, and maintain hardware across our environments.

This role serves as a vital bridge between our end users, Development, and Architecture teams. If you are eager to sharpen your skills and eventually transition into a Systems or Infrastructure Administration role, this is the perfect opportunity for you!

Level 2 Technical Support: Diagnose and resolve hardware/software issues via ticketing systems and in-person support.

System & Account Administration: Manage user account lifecycle (creation, updates, offboarding) across internal and third-party systems.

Hands-On Diagnostics: Serve as "remote hands" for Desktop Support and Architecture teams through on-site hardware provisioning and diagnostics.

Escalation Management: Resolve complex technical issues or route them effectively to Level 3 support and management.

Documentation & Asset Management: Maintain accurate IT asset inventories, write troubleshooting guides, and help enforce PCI/PII compliance controls.

Process Improvement: Work closely with vendors and internal teams to streamline IT operations.

Qualifications:

Experience: 3+ years in a user-facing tech support role (desktop, systems, or network support).

Technical Knowledge: Familiarity with Windows/macOS desktop environments and Microsoft/Apple ecosystems.

System Familiarity: Prior exposure to ITSM/ticketing platforms.

Core Skills: Strong independent troubleshooting habits, ability to prioritize tasks, and excellent communication skills for non-technical and technical audiences alike.

Growth Mindset: High curiosity and a genuine desire to learn new software, systems, and technologies.

Preferred Skills:

Hands-on experience administering Google Workspace , AWS , or MySQL/MariaDB databases.

Scripting or programming experience with tools like Bash, PowerShell, SQL, Python, Java, or PHP .

Physical Requirements & Work Environment

Standard office environment with moderate noise levels.

Desk-based position requiring extended periods of computer use.

Ability to lift up to 15 lbs. occasionally and move around the premises as needed for hands-on IT support.