Senior Support Specialist 3

Padmore Global Connections LLC; Atlanta (GA); Híbrido; USD 85.000 - 120.000; Jornada completa

Descripción de la vacante

Padmore Global Connections LLC in Atlanta is seeking a Senior Support Specialist 3 for a Hybrid contract role. Local candidates who can work on-site one day per week are preferred.

Under broad supervision you will provide MIS user support for third‑party enterprise systems, troubleshoot end-user problems, and design software modifications to meet user needs. You may develop training and lead or mentor staff as assigned.

Formación

• High school diploma or GED and two years of related education or experience in information security, privacy, system/network administration and support, or application development.
• Training and experience to independently provide technical support to computer users in an assigned office/geographic area.
• Local to the Atlanta area is required.

Responsabilidades

• Provide MIS user support by phone or site visit; troubleshoot end-user problems.
• Analyze and design software modifications to meet users' needs.
• Develop and conduct training programs for software/hardware users.
• Owns assigned tasks; may serve as lead or trainer.

Conocimientos

Java

JavaScript

Groovy Script

XML

SQL

PL/SQL

Oracle databases

Educación

High school diploma or GED

Herramientas

Agile Assets/Trimble Asset Management

Descripción del empleo

About the job Senior Support Specialist 3

Work Arrangement: Hybrid

Agency Interview: Either Web Cam or In Person

Engagement Type: Contract

NOTE: Applications with resumes in PDF Format will be automatically rejected. Only Word format resumes will be considered.

Short Description

Under broad supervision, provides system and user support for 3rd party enterprise systems. Note: Candidates for this position must be local to the Atlanta area

Complete Description

Job Summary: Under broad supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs. May develop and conduct training programs for software/hardware users. Owns assigned tasks. May serve as a lead or train staff.

Qualifications: High school diploma or GED AND Two years of education or experience in information security, privacy, system/network administration and support, or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.

Note: Candidates for this position must be local to the Atlanta area

Note: This position requires one day onsite per week.

Additional Qualifications

• Minimum 5 years experience providing both front and back end technical support for 3rd party application products. Including deployment/implementation, application modification, and application error debugging. Experience working with Java based 3rd party web applications is a plus.
• Experience providing support for Agile Assets/Trimble Asset Management system is strongly desired.
• Demonstrable skill and hands on experience in diagnosing and resolving application issues, application deployment, application configuration, scripting, performing data analysis, writing SQL and stored procedures.
• This is a senior technical support specialist position. Candidates must possess advanced technical skills and knowledge.

Technical Skills – experience and knowledge which include the following:

• Java or Other programming language
• JavaScript
• Groovy Script
• XML
• SQL
• PL SQL
• Oracle databases