Support Lead: Store Ops & Team Growth

Five Below; Princeton (NJ); On-site; USD 19,000 - 26,000; Full time

Job summary

Five Below in Princeton, NJ is seeking a capable manager to oversee daily store operations, train crew, and deliver the WOW customer experience. You will supervise associates, handle opening or closing tasks, and partner with leadership to drive sales and control expenses.

This hourly role starts at $16.42 per hour and offers a flexible schedule including days, evenings, weekends, and potential travel. A High School diploma and 1 year of management experience are preferred; strong communication

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check-out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Occasionally manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

Skills

Customer service

Communication

Leadership

Multi-tasking

Creativity

Stress management

Education

High School Diploma

College experience preferred

Job description

Five Below in Princeton, NJ is seeking a capable manager to oversee daily store operations, train crew, and deliver the WOW customer experience. You will supervise associates, handle opening or closing tasks, and partner with leadership to drive sales and control expenses.

This hourly role starts at $16.42 per hour and offers a flexible schedule including days, evenings, weekends, and potential travel. A High School diploma and 1 year of management experience are preferred; strong communication