Support Lead: Store Operations & Customer WOW

Five Below, Inc.; Ponca City, Northern (OK, KY); Hybrid; USD 14,000 - 18,000; Part time

Job summary

Five Below in Ponca City, OK is hiring a part-time Support Lead (Keyholder). The role requires leading crew, training associates, and managing daily store operations as Manager on Duty when needed. You will help open/close, safeguard cash, and ensure excellent customer service.

The position calls for a High School diploma or equivalent, with college experience preferred and at least 1 year of management experience. The pay starts at $11.50 per hour and includes flexible scheduling.

Qualifications

• High School graduate or equivalent required.
• College experience preferred.

Responsibilities

• Wows customers with personal contact and ensures fast, friendly checkout.
• Oversee daily store activities and ensure staff perform duties effectively.
• Assist with receiving, unpacking, and stocking to keep sales floor stocked.
• Act as Manager on Duty when needed and handle store operations and issues.
• Open/close the store, secure cash, lock doors, set alarms, and ensure smooth daily operation.
• Support onboarding and ongoing training of associates on policies and product knowledge.
• Drive sales and control expenses through merchandising and staff performance.
• Collaborate with leadership on merchandising and store recovery.
• Perform basic store maintenance tasks.

Skills

Verbal comms

Written comms

Multi-tasking

Creative thinking

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below in Ponca City, OK is hiring a part-time Support Lead (Keyholder). The role requires leading crew, training associates, and managing daily store operations as Manager on Duty when needed. You will help open/close, safeguard cash, and ensure excellent customer service.

The position calls for a High School diploma or equivalent, with college experience preferred and at least 1 year of management experience. The pay starts at $11.50 per hour and includes flexible scheduling.