Store Lead – Customer Experience & Ops

Five Below Inc; Ponca City (OK); On-site; USD 13,000 - 19,000; Full time

Job summary

Five Below Inc is seeking an hourly store leadership role in Ponca City, OK. The position focuses on delivering exceptional customer service, supervising crew, and maintaining daily store operations.

A high school diploma and at least 1 year of management experience are preferred; strong communication and multitasking skills are essential. We offer a fast-paced, value-driven environment where you help drive sales, manage staff, and ensure a safe, welcoming store.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year of management experience preferred.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay organized.
• Creative thinking and problem-solving abilities.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring a fast, friendly checkout.
• Oversee daily activities of store associates and ensure effective performance and excellent service.
• Assist with receiving, unpacking, and organizing new stock for fast placement on the sales floor.
• Act as Manager on Duty, taking responsibility for store operations, staff, and customer issues.
• Open or close the store, secure cash, lock doors, set alarms, and prepare for daily operations.
• Support onboarding and ongoing training of associates on policies, product knowledge, and procedures.
• Drive store sales and control expenses through merchandising, staffing, and service improvements.
• Partner with store leadership on merchandising procedures and recovery efforts.
• Perform store maintenance including cleaning and stock room upkeep.

Skills

Leadership experience

Communication skills

Multi-tasking

Creativity

Composure under pressure

Education

High School Diploma or equivalent

Job description

Five Below Inc is seeking an hourly store leadership role in Ponca City, OK. The position focuses on delivering exceptional customer service, supervising crew, and maintaining daily store operations.

A high school diploma and at least 1 year of management experience are preferred; strong communication and multitasking skills are essential. We offer a fast-paced, value-driven environment where you help drive sales, manage staff, and ensure a safe, welcoming store.