Support Lead: Front End Ops & Customer Experience

Five Below; Tupelo (MS); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Health coverage

Financial wellness programs

Personal wellness support

Job summary

Five Below is seeking a Support Lead to assist the Store Manager in directing front end teams and delivering a WOW customer experience. You will help manage cash handling, store cleanliness, and opening/closing procedures while driving sales and ensuring high CSAT scores.

Ideal candidates have at least 1 year of management experience, strong communication skills, and the ability to multi-task in a fast-paced environment. This hourly role offers growth opportunities and a dynamic team culture.

Qualifications

• Customer service oriented with ability to engage customers and provide a WOW experience.
• Strong organizational skills and the ability to multi-task in a fast-paced retail environment.
• Proven communication and training abilities to coach associates and drive results.

Responsibilities

• Wow the Customer through personal contact and fast, friendly service.
• Lead front end operations and assist with store opening/closing procedures.
• Train, coach, and develop associates to meet KPIs and brand standards.
• Drive sales and monitor key metrics like CSAT, ADS, and expenses.

Skills

Customer Service

Organization

Productivity

Ability to multi-task

Follows Direction

Professionalism

Trainer/Developer/Motivator

Communication

Sales Driver/Goal Oriented

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a Support Lead to assist the Store Manager in directing front end teams and delivering a WOW customer experience. You will help manage cash handling, store cleanliness, and opening/closing procedures while driving sales and ensuring high CSAT scores.

Ideal candidates have at least 1 year of management experience, strong communication skills, and the ability to multi-task in a fast-paced environment. This hourly role offers growth opportunities and a dynamic team culture.