Support Lead: Front-End & Customer Experience Coach

fivebelow; Erie (Erie County); On-site; USD 15,000 - 19,000; Full time

Job summary

Five Below in Erie seeks a proactive Support Lead to assist the Store Manager and oversee front end operations. You will drive cash handling, coaching, and customer engagement to deliver a WOW customer experience.

In this hourly role, you will manage daily tasks, promote sales, and help train associates while upholding SOPs and safety standards. A minimum of 1 year of management experience is preferred and a High School Diploma is required.

Qualifications

• High school diploma or equivalent required.
• College experience is preferred.

Responsibilities

• Wows customers through personal contact.
• Lead front end operations and assist with store duties.
• Train staff on customer service best practices.
• Maintain store cleanliness and ensure fast, friendly checkout.
• Support payroll and budgeting efforts as needed.

Skills

Customer Service

Organization

Multi-task

Leadership

Communication

Education

High School Diploma or equivalent

Job description

Five Below in Erie seeks a proactive Support Lead to assist the Store Manager and oversee front end operations. You will drive cash handling, coaching, and customer engagement to deliver a WOW customer experience.

In this hourly role, you will manage daily tasks, promote sales, and help train associates while upholding SOPs and safety standards. A minimum of 1 year of management experience is preferred and a High School Diploma is required.