San Francisco Product Support Engineer — Shape the Roadmap

Pylon; San Francisco (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Fully covered medical, dental, and vision insurance

401(k) retirement plan

Commuter benefits

Parental leave

14 company holidays + unlimited PTO

Annual offsite

Lunch, dinner, and snacks at the office

Fitness stipend

Job summary

A leading B2B post-sales support company in San Francisco seeks a motivated individual to enhance their customer support function. This role involves answering customer queries, contributing to knowledge base content, and providing essential feedback on product functionalities. The ideal candidate should be comfortable with in-person interactions, possess 1-8 years of relevant experience, and have a technical inclination. This position offers a great opportunity to influence product development in a dynamic environment.

Qualifications

• Located in or willing to relocate to San Francisco and excited about in-person work.
• 1-8 years of experience in customer support or related field.
• Ability to interact comfortably with customers over chat and video.

Responsibilities

• Answer customer questions about the product.
• Write and update knowledge base content.
• Provide feedback on support products and influence roadmap.
• Help develop a scalable support process.

Skills

Customer interaction

Technical aptitude

Content writing

Problem-solving

Job description

A leading B2B post-sales support company in San Francisco seeks a motivated individual to enhance their customer support function. This role involves answering customer queries, contributing to knowledge base content, and providing essential feedback on product functionalities. The ideal candidate should be comfortable with in-person interactions, possess 1-8 years of relevant experience, and have a technical inclination. This position offers a great opportunity to influence product development in a dynamic environment.