In-Office Head of Support & Customer Success

EyeTell, Inc.; San Mateo (CA); On-site; USD 180,000 - 230,000; Full time

Benefits offered by this job

Competitive salary

Free lunch in the office

Chance to make a significant impact on a growing company

Job summary

A growing tech startup in San Mateo is looking for a Head of Support to establish their support department and lead a team to enhance user experience. The ideal candidate will have over 10 years of experience in customer success, with 3+ years in a leadership role, and a solid understanding of modern support tools like Zendesk and Intercom. This role offers competitive salary and benefits including free lunch, and a chance to make a significant impact as the company scales.

Qualifications

• 10 years of experience in customer success or support, with 3+ years in a leadership role.
• Experience with modern support tools such as Zendesk and Intercom.
• Excellent problem-solving skills and a user-first mindset.

Responsibilities

• Establish the support department from scratch, including choosing CRM and helpdesk tools.
• Build and lead a team of support specialists as the user base grows.
• Identify recurring user issues and collaborate with engineering to resolve performance bottlenecks.
• Develop training materials and documentation for both users and internal staff.

Skills

Customer success

Leadership

Problem-solving skills

User-first mindset

Tools

Zendesk

Intercom

Job description

A growing tech startup in San Mateo is looking for a Head of Support to establish their support department and lead a team to enhance user experience. The ideal candidate will have over 10 years of experience in customer success, with 3+ years in a leadership role, and a solid understanding of modern support tools like Zendesk and Intercom. This role offers competitive salary and benefits including free lunch, and a chance to make a significant impact as the company scales.