SF-Based Support Engineer: Own the Customer Experience

Plain; San Francisco (CA); On-site; USD 150,000 - 180,000; Full time

Job summary

A cutting-edge customer support firm is seeking a Support Engineer in their San Francisco office. You will own the support queue during business hours, driving issues from investigation to resolution while also enhancing the customer experience. The ideal candidate has experience in a B2B SaaS environment, strong technical skills, and proactive communication abilities. This role requires being in the office at least 3 days a week, ensuring close collaboration with the team.

Qualifications

• Experience as a Support Engineer in a B2B SaaS company.
• Ability to read logs, write SQL, and understand systems.
• Strong initiative and curiosity in problem-solving.

Responsibilities

• Own the support queue during SF hours.
• Drive issues from investigation to resolution.
• Partner closely with Product and Engineering.

Skills

Support Engineering experience

Technical proficiency (SQL, APIs)

Proactive communication

Problem-solving skills

Understanding customer context

Job description

A cutting-edge customer support firm is seeking a Support Engineer in their San Francisco office. You will own the support queue during business hours, driving issues from investigation to resolution while also enhancing the customer experience. The ideal candidate has experience in a B2B SaaS environment, strong technical skills, and proactive communication abilities. This role requires being in the office at least 3 days a week, ensuring close collaboration with the team.