Technical Software Support

Septeo Legal Solutions Deutschland GmbH (KA); USA; Hybrid; USD 61.000 - 83.000; Vollzeit

Benefits dieser Stelle

Learning & Development budget

Employee referral bonus

Company bikeleasing / support in local

Workation (up to 30 days per year inEU

Workplace glasses

Tax-free benefits

Events & Company celebrations

Flexible work models

English courses

Zusammenfassung

Septeo Legal Solutions Deutschland GmbH (KA) ищет специалиста техподдержки для продуктов Lexolution и Winsolvenz. Вы будете анализировать технические запросы клиентов, находить решения и тесно сотрудничать с командой пользовательской поддержки, чтобы наши клиенты ощущали поддержку на каждом этапе.

Работа возможна дистанционно из Германии или в офисе в Карлсруэ. Требуются опыт в поддержке пользователей, навыки работы с Windows-серверной средой, знание SQL и опыт работы с AI-инструментами.

Qualifikationen

• Профессиональный опыт в технической поддержке или администрировании систем.
• Раcсмотрение Windows-серверных окружений (клиент-сервер).
• Опыт работы с AI-инструментами (Microsoft Copilot, Claude, ChatGPT).
• Сильные навыки устной и письменной коммуникации на немецком и английском языках.

Aufgaben

• Обрабатывать входящие технические запросы клиентов и связанные задачи.
• Поддерживать баги/CR в приложениях и базу данных поддержки.
• Помогать клиентам с настройками (шаблоны, права, управление пользователями).
• Выступать liaison с User Support по техническим вопросам и клиентским кейсам.

Kenntnisse

German language

English language

Ausbildung

IT background or related training

Tools

SQL databases

Jobbeschreibung

Описание

Short description You don’t just want to solve problems - you want to actively contribute to ensuring that our customers can work with powerful products every day? As part of the Technical Support team for our products Lexolution and Winsolvenz, you’ll be right in the middle of the action: analyzing technical inquiries, finding solutions, collaborating closely with our user support team, and making sure our customers feel well supported. We look forward to receiving your application! Your workplace / location: Either from your home office or from our office in Karlsruhe (Brauerstr. 12, 76135 Karlsruhe, Germany). Start date: As soon as possible.

Задачи

• Receiving, processing, and resolving incoming technical customer inquiries as well as technical requests from other processes related to our product portfolio
• Maintaining bug/CR applications and the support database
• Supporting customers with required configurations (e.g. template customizations, rights and user management, etc.), if necessary as part of commissioned services
• Acting as a point of contact for colleagues in User Support regarding technical questions and customer-related issues

Требования

• Trained network, IT, or system administrator, IT specialist, or a comparable background
• You have professional experience in technical customer support, system administration, or a similar role
• You have solid knowledge of Windows-based client-server environments
• You already have initial experience working with and using AI tools such as Microsoft Copilot, Claude, or ChatGPT
• Ideally, you have good knowledge of SQL databases
• You have a strong interest in IT systems and technology, a high level of technical affinity, quick comprehension skills, and the motivation to familiarize yourself with new topics quickly
• Very good written and spoken German and English skills

Условия

You will become part of our support team, which supports our products in the areas of insolvency administration and law firm management software for large commercial law firms in the enterprise segment. The team currently consists of 10 employees, divided into Technical Support and User Support, including team leadership.

• Learning & Development budget
• Employee referral bonus
• Mobility: company bikeleasing, support in public transportation
• Workation: up to 30 days per year within EU
• Workplace glasses
• Tax-free benefits
• Events & Company celebrations (summer party, annual kick-off,..)
• Flexible work models
• English courses for all levels

Contact details

Remote work is available from Germany, or work from the Karlsruhe office.