Technical Consultant Medientechnik (m/w/d) / Remote | Deutschland | Vollzeit

dekom-ag; United States; Remote; USD 55,000 - 77,000; Full time

Job summary

DEKOM-AG is seeking a remote technical consultant to support media technology clients from Germany on a full-time basis. You will work with German-speaking customers, addressing technical questions, guiding configurations, and coordinating cross‑account support.

Based anywhere in Germany, you will troubleshoot daily issues, communicate clearly in German, and help ensure smooth deployment and ongoing client care in a remote setup.

Qualifications

• Two to five years of experience in customer support or a related technical role.
• Working knowledge of media technology environments.
• Strong communication skills in German.
• Willingness to work remotely from Germany on a full-time basis.

Responsibilities

• Provide technical consulting support within media technology for clients.
• Handle customer support and client care interactions across assigned accounts.
• Troubleshoot and resolve technical queries as part of day-to-day operations.
• Communicate with German-speaking clients in a remote setting.

Skills

Customer support

German language proficiency

Remote work experience

Job description

Role overview

A remote technical consultant role focused on media technology, offered on a full-time permanent basis for candidates based anywhere in Germany. The position sits within customer support and client care and is suited to someone with a few years of relevant experience. It centres on working with clients to address technical needs in media technology environments.

Responsibilities

• Provide technical consulting support within media technology for clients.
• Handle customer support and client care interactions across assigned accounts.
• Troubleshoot and resolve technical queries as part of day-to-day operations.
• Communicate with German-speaking clients in a remote setting.

Requirements

• Two to five years of experience in customer support, client care, or a related technical role.
• Working knowledge of media technology environments.
• Strong communication skills in German.
• Comfort working remotely from within Germany on a full-time basis.