Support Engineer (Level 3) — Cross-Functional Troubleshooter

Geotab; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Flex working arrangements

Home office reimbursement program

Baby bonus & parental leave top-up program

Online learning and networking opportunities

Electric vehicle purchase incentive program

Competitive medical and dental benefits

Retirement savings program

Job summary

Geotab in Atlanta, Georgia is seeking a Support Engineer to bridge frontline support teams and software developers, addressing complex issues. The ideal candidate will communicate effectively with both technical and non-technical stakeholders while utilizing data analytics to enhance product understanding.

This role requires strong problem-solving skills and the ability to thrive in a fast-paced environment. The position offers benefits including flexible working arrangements, medical benefits, and retirement savings programs.

Qualifications

• 1–3 years of experience in software development or technical support engineering within a software or engineering organization.
• Proven ability to diagnose and troubleshoot technical issues across hardware and software platforms.
• Experience with data analysis and visualization tools such as Excel or Google Sheets.

Responsibilities

• Provide timely and effective technical support to internal and external stakeholders.
• Clearly communicate complex technical information to diverse audiences.
• Utilize data analytics to identify trends in support inquiries.

Skills

Technical troubleshooting

Data analysis

Communication skills

Problem solving

Education

Post-secondary Diploma/Degree in Computer Science, Electrical Engineering, Software Engineering, or related field

Tools

Excel

Google Sheets

Job description

Geotab in Atlanta, Georgia is seeking a Support Engineer to bridge frontline support teams and software developers, addressing complex issues. The ideal candidate will communicate effectively with both technical and non-technical stakeholders while utilizing data analytics to enhance product understanding.

This role requires strong problem-solving skills and the ability to thrive in a fast-paced environment. The position offers benefits including flexible working arrangements, medical benefits, and retirement savings programs.