GDOT IT Senior Support Specialist 3

Expedite Talent Solutions; Atlanta (GA); On-site; USD 80,000 - 120,000; Full time

Job summary

Expedite Talent Solutions is seeking a senior technical support specialist in the Atlanta area. You will provide MIS user support by phone or site visits, troubleshoot end-user problems, and analyze software changes to meet user needs. You may develop training for software and hardware users and potentially lead staff.

The role emphasizes advanced technical skills, with responsibilities including task ownership and possible training duties within a local office environment.

Qualifications

• High school diploma or GED plus two years in information security, privacy, system/network administration and support, or application development.
• Able to independently provide technical support to computer users in an assigned area; training experience is a plus.
• Senior technical support role requiring advanced technical skills; may lead or train staff.

Responsibilities

• Provide management information system user support by phone or site visit.
• Troubleshoot end-user problems and analyze software modifications to meet users’ needs.
• Develop and conduct training programs for software and hardware users.
• Own assigned tasks and may serve as a lead or trainer for staff.

Skills

Java

JavaScript

Groovy Script

XML

SQL

PL SQL

Oracle databases

Education

High school diploma or GED + 2 years in IT/security

Tools

Agile Assets

Trimble Asset Management

Job description

Short Description: Under broad supervision, provides system and user support for 3rd party enterprise systems.

Note: Candidates for this position must be local to the Atlanta area.

Job Summary

Under broad supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs. May develop and conduct training programs for software/hardware users. Owns assigned tasks. May serve as a lead or train staff.

Qualifications

• High school diploma or GED AND Two years of education or experience in information security, privacy, system/network administration and support, or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.

Note: Candidates for this position must be local to the Atlanta area.

Note: This position requires one day onsite per week.

Additional Qualifications

Minimum 5 years experience providing both front and back end technical support for 3rd party application products. Including deployment/implementation, application modification, and application error debugging. Experience working with Java based 3rd party web applications is a plus.

Experience providing support for Agile Assets/Trimble Asset Management system is strongly desired.

Demonstrable skill and hands on experience in diagnosing and resolving application issues, application deployment, application configuration, scripting, performing data analysis, writing SQL and stored procedures.

This is a senior technical support specialist position. Candidates must possess advanced technical skills and knowledge.

Technical Skills – experience and knowledge which include the following

• Java or Other programming language
• JavaScript
• Groovy Script
• XML
• SQL
• PL SQL
• Oracle databases