Support Engineering

Geotab; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Flex working arrangements

Home office reimbursement program

Baby bonus & parental leave top-up program

Online learning and networking opportunities

Electric vehicle purchase incentive program

Competitive medical and dental benefits

Retirement savings program

Job summary

Geotab in Atlanta, Georgia is seeking a Support Engineer to bridge frontline support teams and software developers, addressing complex issues. The ideal candidate will communicate effectively with both technical and non-technical stakeholders while utilizing data analytics to enhance product understanding.

This role requires strong problem-solving skills and the ability to thrive in a fast-paced environment. The position offers benefits including flexible working arrangements, medical benefits, and retirement savings programs.

Qualifications

• 1–3 years of experience in software development or technical support engineering within a software or engineering organization.
• Proven ability to diagnose and troubleshoot technical issues across hardware and software platforms.
• Experience with data analysis and visualization tools such as Excel or Google Sheets.

Responsibilities

• Provide timely and effective technical support to internal and external stakeholders.
• Clearly communicate complex technical information to diverse audiences.
• Utilize data analytics to identify trends in support inquiries.

Skills

Technical troubleshooting

Data analysis

Communication skills

Problem solving

Education

Post-secondary Diploma/Degree in Computer Science, Electrical Engineering, Software Engineering, or related field

Tools

Excel

Google Sheets

Job description

About Geotab

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third‑party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Who you are

Geotab is seeking a Support Engineer who will serve as a critical bridge between our frontline support teams and software development engineers, resolving complex technical challenges and driving continuous product improvement. In this Level 3 support role, you will root‑cause escalated issues, collaborate cross‑functionally to ensure fixes are implemented, and keep all stakeholders informed throughout.

What you’ll do

To be successful in this role, you will be an adaptive, proactive problem‑solver who thrives in a fast‑paced, cross‑departmental environment. The ideal candidate communicates complex technical concepts clearly to both engineering teams and external stakeholders, and is comfortable operating in Geotab’s flat, entrepreneurial organizational structure where priorities shift quickly and ownership is expected.

How you’ll make an impact

• Provide timely and effective technical support to internal and external stakeholders, resolving issues related to software or embedded products
• Clearly communicate complex technical information to diverse audiences, including internal and external stakeholders
• Employ a proactive approach to troubleshooting by anticipating potential issues and addressing them before they impact stakeholders
• Utilize data analytics and tools to identify trends in support inquiries
• Monitor applications and systems for performance issues and take proactive measures to ensure stability and reliability
• Contribute to the development and maintenance of technical troubleshooting documentation
• Collaborate with product development and engineering teams to provide feedback and assist in identifying product improvements
• Maintain detailed records of stakeholder interactions, issues, and resolutions in a ticketing system
• Effectively manage the issue queue by asking targeted and strategic questions to quickly identify root cause, ensuring all interactions are properly logged, and prioritizing multiple open issues simultaneously

What you’ll bring

• Post‑Secondary Diploma/Degree in Computer Science, Electrical Engineering, Software Engineering, or a related field
• 1–3 years of experience in software development or technical support engineering within a software or engineering organization
• Proven ability to diagnose and troubleshoot technical issues across both hardware and software platforms
• Strong written and verbal communication skills, with the ability to convey complex technical concepts to technical and non‑technical audiences
• Experience with data analysis and visualization tools such as Excel or Google Sheets
• Ability to pass an enhanced background check, including a drug screening test (if applicable) and a credit check
• To be eligible, candidates must have continuously resided in the continental United States for at least three years immediately preceding their application. Some exceptions apply to U.S. citizens.

Benefits

• Flex working arrangements
• Home office reimbursement program
• Baby bonus & parental leave top‑up program
• Online learning and networking opportunities
• Electric vehicle purchase incentive program
• Competitive medical and dental benefits
• Retirement savings program
• Shorthand: the above are offered to full‑time permanent employees only

EEO Statement

Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at [e-mail].