Support Engineer, Information Technology (Full Time)

CO_01 Benefis Hospitals, Inc.; Great Falls (MT); On-site; USD 40,000 - 56,000; Full time

Job summary

Benefis Health System is seeking an IT Support Technician to install and update software and hardware for end users. You will optimize device efficiency, evaluate work environments for wiring, coordinate equipment movement, and resolve access issues with applications.

The role includes orienting users to devices, performing routine maintenance, and ensuring compliance with policies. A high school diploma with 1 year hardware support is required; a Bachelor's degree is preferred.

Qualifications

• High school graduate or equivalent with 1 year of computer hardware support experience.
• Bachelor's degree preferred.
• Technical certification and training highly preferred.
• Experience in hardware and software installation and customer education.
• Familiar with current end user device technology and trends.
• Hospital or medical information systems experience preferred.

Responsibilities

• Installs and updates computer and device software and hardware components for end users and optimizes efficiency.
• Evaluates work environments for appropriate network wiring and electrical connections and coordinates the movement of computers and related equipment.
• Resolves issues with end users' experience accessing applications and technologies and orients end users to optimum use of devices and applications.
• Performs routine maintenance on computer and peripheral equipment.

Skills

End user support

Device hardware installation

Customer education

Troubleshooting

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Technical certification

Job description

Benefis is one of Montana's largest and premier health systems, and we are committed to providing excellent care for all, healing body, mind, and spirit. At Benefis, we work hard to support our employees in every aspect of their careers by offering outstanding benefits and compensation, state-of-the-art facilities, and multiple growth opportunities. The only thing missing is you!

Installs and updates computer and device software and hardware components for end users and optimizes the efficiency and effectiveness of computer devices. Evaluates work environments for appropriate network wiring and electrical connections and coordinates the movement of computers and related equipment. Resolves issues with end users' experience accessing applications and technologies and ensures end users are effectively oriented to optimum use of devices and end user tools and applications. Also performs routine maintenance on computer and peripheral equipment.

Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations. Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict.

Will perform all job duties or job tasks as assigned. Will follow and adhere to all requirements, regulations and procedures of any licensing board or agency. Must comply with all Benefis Health System's organization policies and procedures.

Education/License/Experience Requirements:

• High school graduate or equivalent and one (1) year of computer hardware support experience required.
• Bachelor's degree preferred.
• Technical certification and training highly preferred.
• Experience in hardware and software installation and customer education. Proven ability to configure, diagnose, and master use of user devices.
• Familiar with current end user device technology and trends.
• Hospital or medical information systems experience preferred.