Technical Support Specialist - Customer Care Pro

Oracle; Nashville (TN); On-site; USD 26,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Matching

Paid time off

Job summary

Oracle Corporation in Nashville is seeking an experienced technical support professional to act as the primary contact for a broad set of products and services, handling inquiries by phone or email. You will leverage knowledge bases to research issues, publish self-help articles, and contribute to service improvements while tracking performance metrics to ensure swift, accurate resolutions for customers.

This full-time role in the US offers a comprehensive benefits package and opportunities to

Qualifications

• Experience in customer support roles preferred.
• Ability to communicate technical concepts clearly.
• Familiarity with knowledge bases and issue tracking.

Responsibilities

• Serve as primary contact for a broad range of products and services via phone and email.
• Resolve customer technical inquiries across products to ensure timely resolutions.
• Create, review, and publish Knowledge Base articles for common issues.
• Collaborate with internal teams to improve service delivery and incident handling.

Skills

Customer Service

Software Configuration Management

Technical Communication

Job description

Oracle Corporation in Nashville is seeking an experienced technical support professional to act as the primary contact for a broad set of products and services, handling inquiries by phone or email. You will leverage knowledge bases to research issues, publish self-help articles, and contribute to service improvements while tracking performance metrics to ensure swift, accurate resolutions for customers.

This full-time role in the US offers a comprehensive benefits package and opportunities to