Support Engineer 1

Virtualbox; Kansas City (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Oracle Corporation in Kansas City, MO, is seeking a Support Engineer I to serve as the first point of contact for customers seeking technical assistance within Oracle Health Support.

You will develop process and solution expertise, collaborate with teammates and cross-functional partners, and grow through hands-on experience in a fast-paced contact center environment.

Qualifications

• Strong communication and customer service skills.
• Proven problem-solving abilities and technical aptitude.
• Ability to manage customer concerns and coordinate escalations.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance.
• Provide technical support, investigate issues, fulfill configuration requests, and resolve customer concerns.
• Coordinate escalations in a fast-paced call and ticket-based environment and collaborate with cross-functional partners.

Skills

Communication skills

Customer service

Problem solving

Technical support

Job description

As a Support Engineer I within the Oracle Health Support organization, you will serve as the first point of contact for customers seeking technical assistance. Leveraging strong communication, customer service, and problem-solving skills, you will provide technical support, investigate issues, fulfill configuration requests, resolve customer concerns, and coordinate escalations in a fast-paced, call and ticket-based environment.

In this role, you will develop both process and solution expertise, enabling you to effectively support Oracle Health customers while collaborating closely with teammates and cross-functional partners. You will also have the opportunity to expand your knowledge of Oracle Health products and solutions through hands-on experience and continuous learning. This position operates within a Contact Center environment and offers a strong foundation for growth within Oracle Health Support.

Career Level – IC1