Support Engineer (EMEA - Weekends)

remote work; United States; Remote; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Supabase is seeking a remote-support engineer to provide initial and timely assistance to developers and technical customers, triaging issues and guiding them to answers, code samples, or escalation as needed.

You will monitor multiple channels, reproduce issues for test coverage, and work with product engineering and growth teams to streamline workflows and reduce time to fix. Strong SQL and Linux skills are required.

Qualifikationen

• 3+ years of experience providing developer support to technical customers.
• Proficiency in SQL, ideally PostgreSQL, and comfort with complex queries.
• Experience with Linux/Unix and command line; familiarity with GitHub Issues and Discussions.
• Excellent written and verbal English communication skills.
• Bonus: database administration experience, familiarity with JavaScript frameworks (React, Vue, Svelte) and Node.js; Computer Science degree is a plus.

Aufgaben

• Provide timely responses to support cases covering billing, pre sales, optimization, and implementation questions.
• Triangulate issues by directing users to answers, code examples, or escalation to appropriate teams.
• Monitor multiple feedback channels and reproduce issues to create test cases and improve coverage.
• Identify opportunities to build internal tooling to streamline support workflows.
• Collaborate with product engineering and growth teams to reduce time to fix and improve processes.

Kenntnisse

SQL / PostgreSQL

Linux/Unix command line

English fluency

Ausbildung

Computer Science degree (or related)

Tools

GitHub Issues

GitHub Discussions

React

Vue

Svelte

Node.js

Jobbeschreibung

About the role

Supabase is the Postgres development platform offering a complete backend solution. This role owns providing initial and timely support across a range of topics for developers and technical customers, triaging issues, and collaborating with product and growth teams to improve support efficiency.

What you'll do

• Provide timely responses to support cases covering billing, pre sales, optimization, and implementation questions.
• Triangulate issues by directing users to answers, code examples, or escalation to appropriate teams.
• Monitor multiple feedback channels and reproduce issues to create test cases and improve coverage.
• Identify opportunities to build internal tooling to streamline support workflows.
• Collaborate with product engineering and growth teams to reduce time to fix and improve processes.

What they're looking for

• 3+ years of experience providing developer support to technical customers.
• Proficiency in SQL, ideally PostgreSQL, and comfort with complex queries.
• Experience with Linux/Unix and command line; familiarity with GitHub Issues and Discussions.
• Excellent written and verbal English communication skills.
• Bonus: database administration experience, familiarity with JavaScript frameworks (React, Vue, Svelte) and Node.js; Computer Science degree is a plus.

For applicants in Nigeria

• The listing states a global remote role and a Europe, Africa or Middle Eastern time zones alignment for weekend coverage, but does not restrict applicants by country; confirm timezone requirements during interview.
• Time zones: weekend coverage from 08:00 to 18:00 UTC is specified; verify alignment with your local time.
• Contract type not specified beyond full-time; no explicit employee versus contractor detail in the listing.