Remote Developer Support Engineer (Postgres/SQL)

Jobicy

United States

Remote

USD 90,000 - 130,000

Full time

4 days ago

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Benefits offered by this job

Fully Remote

ESOP

Tech Allowance

Health Benefits

Annual Off-Sites

Flexible Work

Professional Development

Job summary

Supabase is seeking Support Engineers to deliver world-class developer support to a global community of users. The role emphasizes timely responses, ticket triage, and collaboration with product and growth teams.

A strong SQL background, English fluency, Linux proficiency, and GitHub experience are essential, with bonus familiarity in React, Vue, Svelte, and Node.js. Fully remote with ESOP and tech allowances.

Qualifications

3+ years in developer-focused customer support.
Strong SQL skills, ideally PostgreSQL, with ability to write complex queries.
Excellent written and verbal communication in English.
Experience with Linux/Unix and command line.
Familiarity with GitHub Issues and Discussions.
Nice to have JS frameworks (React/Vue/Svelte) and Node.js.
A Computer Science degree is a plus.

Responsibilities

Provide timely initial responses to support cases across topics from billing to optimization.
Triage tickets by guiding users to docs, code samples, or escalate to specialists.
Monitor feedback channels including GitHub Issues/Discussions.
Identify opportunities to improve support tooling and processes.
Reproduce issues, create test cases, and help expand test coverage.