Support Engineer (AMER - Weekends)

Supabase; United States; A distancia; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully Remote

ESOP

Tech Allowance

Health Benefits

Annual Off-Sites

Flexible Work

Professional Development

Descripción de la vacante

Supabase is seeking Support Engineers to provide world‑class developer support for users building with our Postgres-based platform. The role is fully remote with a US-focused 4x10 hour weekend shift covering 16:00–02:00 UTC, and requires 3+ years of developer support experience.

You’ll triage, reproduce issues, and collaborate with product and growth teams to deliver fast, helpful guidance. A CS degree is a plus, with strong SQL and Linux skills valued.

Formación

• 3+ years of experience providing developer support to technical customers.

Responsabilidades

• Provide initial and timely responses to support cases across topics from billing to optimization.
• Triage cases: direct users to answers, code examples, docs, or escalate to specialists.
• Monitor feedback channels such as GitHub Issues & Discussions.
• Identify and propose internal tooling to improve support efficiency.
• Reproduce issues, create test cases, and improve test coverage.

Conocimientos

SQL (PostgreSQL)

Customer support

English fluency

Linux/Unix CLI

GitHub Issues & Discussions

JavaScript frameworks knowledge

Node.js

Educación

Bachelor's degree in Computer Science

Herramientas

GitHub

Descripción del empleo

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.

We are seeking Support Engineers to provide world‑class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.

You will:

• Provide initial and timely responses to all support cases for a variety of topics, from billing or pre‑sales requests to optimization or implementation questions.

• Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.

• Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).

• Identify where internal tooling might be developed or obtained to improve support efficiency.

• Reproduce issues, create test cases and improve test coverage, if you have experience with testing.

You are:

• Experienced in customer support, with 3+ years of experience providing developer support to technical customers.

• Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.

• Excellent communication skills and fluency in English.

• Skilled in using Linux/Unix operating systems and the command line.

• Experienced working with GitHub Issues and Discussions.

• Bonus points if you’re familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.

• Having a degree in Computer Science is a plus too.

Timezones & Logistics

• It’s a full‑time position with 4 10‑hour shifts, permanently covering weekends during NASA hours: 16:00-02:00 UTC

• We are primarily looking for someone in North or South America timezones for this shift.

• This position covers Friday → Monday based on the above UTC times, so this may vary slightly for your specific timezone.

What We Offer

• Fully Remote

• ESOP

• Tech Allowance

• Health Benefits

• Annual Off‑Sites

• Flexible Work

• Professional Development

About the Team

Supabase was born-remote and open‑source‑first. We believe our globally distributed team is our secret weapon in building tools developers love.

• ~400 team members

• 60+ countries

• 20+ languages spoken

• Over $1B raised (including our $500M Series F)

• 540,000+ community members

We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open‑source ecosystem and strive to support—replace—existing tools and communities.