Support Engineer (APAC – Weekends)

Jobicy; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Fully Remote

ESOP

Tech Allowance

Health Benefits

Annual Off-Sites

Flexible Work

Professional Development

Job summary

Supabase is seeking Support Engineers to deliver world-class developer support to a global community of users. The role emphasizes timely responses, ticket triage, and collaboration with product and growth teams.

A strong SQL background, English fluency, Linux proficiency, and GitHub experience are essential, with bonus familiarity in React, Vue, Svelte, and Node.js. Fully remote with ESOP and tech allowances.

Qualifications

• 3+ years in developer-focused customer support.
• Strong SQL skills, ideally PostgreSQL, with ability to write complex queries.
• Excellent written and verbal communication in English.
• Experience with Linux/Unix and command line.
• Familiarity with GitHub Issues and Discussions.
• Nice to have JS frameworks (React/Vue/Svelte) and Node.js.
• A Computer Science degree is a plus.

Responsibilities

• Provide timely initial responses to support cases across topics from billing to optimization.
• Triage tickets by guiding users to docs, code samples, or escalate to specialists.
• Monitor feedback channels including GitHub Issues/Discussions.
• Identify opportunities to improve support tooling and processes.
• Reproduce issues, create test cases, and help expand test coverage.

Skills

SQL PostgreSQL

Customer support

English fluency

Linux/Unix

GitHub Issues

JS frameworks

Node.js

CS degree optional

Education

CS degree

Tools

GitHub

Linux

Job description

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.

We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.

You will:

• Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
• Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
• Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).
• Identify where internal tooling might be developed or obtained to improve support efficiency.
• Reproduce issues, create test cases and improve test coverage, if you have experience with testing.

You are:

• Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
• Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.
• Excellent communication skills and fluency in English.
• Skilled in using Linux/Unix operating systems and the command line.
• Experienced working with GitHub Issues and Discussions.
• Bonus points if you’re familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
• Having a degree in Computer Science is a plus too.

Timezones & Logistics

• It’s a full-time position permanently, with four 10-hour shifts covering weekends during APAC Hours: 00:00-10:00 UTC
• We are primarily looking for someone in Southeast Asia or India time zones for this shift.
• This position covers Friday → Monday based on the above UTC times, so this may vary slightly for your specific timezone.

What We Offer

• Fully Remote
• ESOP
• Tech Allowance
• Health Benefits
• Annual Off-Sites
• Flexible Work
• Professional Development

We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.

Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.

Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.

Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.

Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.

We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.

Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.

About the Team

• ~400 team members
• 60+ countries
• 20+ languages spoken
• Over $1B raised (including our $500M Series F)
• 540,000+ community members

We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.