Support Clerk: Med Surg/Ortho Dept (12-hr Day Shift)

Trinity Health; Des Moines (IA); On-site; USD 19,000 - 30,000; Part time

Job summary

MercyOne Health System in Des Moines, IA, is seeking a part-time Department Support Assistant for a 12-hour day shift. The role supports nursing units with clerical tasks, communication across departments, and a focus on safety and patient information flow.

You will handle charts, phones, greeting staff and visitors, and maintain supply inventories, while using EHR systems and hospital communication tools. MercyOne emphasizes safety, infection control, and regulatory compliance.

Qualifications

• Performs clerical duties for the nursing unit by maintaining charts; answering multi-line phones; greeting and assisting customers in a friendly and timely manner; and sorting and distributing mail.
• Utilizes computer applications (Electronic Health Records, etc.) and communication technologies (Teletracking, Vocera, Hillrohm System, etc.) effectively.
• Communicates patient information or department needs to dietary, environmental services, and all Information Technology issues.
• Maintains a safe, neat, and organized work environment by ordering and stocking supplies, forms, and equipment as necessary. Identifies and reports problems with supplies or equipment; enters repair requests; and conducts environmental rounding.
• Prepare documents and records in compliance with regulatory requirements.
• Demonstrates work practices consistent with safety, security, and infection control policies, including adhering to the Safe Medication Handling protocol for both delivery and removal of medications.
• Conducts auditing of records, data, and transactions per unit management team request.
• Maintains meeting room schedules.
• Other duties as needed and assigned by the manager.
• Must be at least 16 years of age.

Responsibilities

• Maintains charts, answers phones, greets customers, and sorts mail.
• Utilizes Electronic Health Records and communication technologies effectively.
• Communicates patient information between nursing units and other hospital departments.
• Maintains a safe, neat, and organized work area; orders and stocks supplies; reports problems and enters repair requests.
• Prepares documents and records in compliance with regulatory requirements.
• Adheres to safety, infection control policies, and Safe Medication Handling protocols.
• Audits records, data, and transactions.
• Keeps meeting room schedules.
• Performs other duties as assigned by the manager.

Skills

Clerical skills

Phone handling

Customer service

Communication

Tools

Electronic Health Records

Teletracking

Vocera

Hillrom System

Job description

MercyOne Health System in Des Moines, IA, is seeking a part-time Department Support Assistant for a 12-hour day shift. The role supports nursing units with clerical tasks, communication across departments, and a focus on safety and patient information flow.

You will handle charts, phones, greeting staff and visitors, and maintain supply inventories, while using EHR systems and hospital communication tools. MercyOne emphasizes safety, infection control, and regulatory compliance.