Support Case Specialist I

Caesars Entertainment; Las Vegas (NV); On-site; USD 40,000 - 60,000; Full time

Job summary

Caesars Entertainment is seeking a Support Specialist in Las Vegas, Nevada. The role involves managing escalations from the offshore customer support department and ensuring high-quality contact standards. You will also be responsible for external escalations, including from the Executive team and regulatory complaints.

Fluency in Spanish is a plus, making this a vital role in maintaining customer satisfaction and operational quality.

Qualifications

• Fluency in Spanish is a plus.

Responsibilities

• Handle escalations from the offshore customer support department.
• Ensure that contacts are recorded for reporting purposes.
• Serve as point of contact for escalations from outside the CS department.

Skills

Fluency in Spanish

Job description

As the Support Specialist, you will be responsible for handling escalations from the offshore customer support department, ensuring that contacts are recorded for reporting purposes and that contact quality is of a high standard. You will also be the point of contact for any escalations from outside the CS department, including, but not limited to Executive team, Marketing and Regulator complaints.

Qualifications

• Fluency in Spanish a plus.