Bilingual Escalation Support Specialist I

Caesars Entertainment; Las Vegas (NV); On-site; USD 40,000 - 60,000; Full time

Job summary

Caesars Entertainment is seeking a Support Specialist in Las Vegas, Nevada. The role involves managing escalations from the offshore customer support department and ensuring high-quality contact standards. You will also be responsible for external escalations, including from the Executive team and regulatory complaints.

Fluency in Spanish is a plus, making this a vital role in maintaining customer satisfaction and operational quality.

Qualifications

• Fluency in Spanish is a plus.

Responsibilities

• Handle escalations from the offshore customer support department.
• Ensure that contacts are recorded for reporting purposes.
• Serve as point of contact for escalations from outside the CS department.

Skills

Fluency in Spanish

Job description

Caesars Entertainment is seeking a Support Specialist in Las Vegas, Nevada. The role involves managing escalations from the offshore customer support department and ensuring high-quality contact standards. You will also be responsible for external escalations, including from the Executive team and regulatory complaints.

Fluency in Spanish is a plus, making this a vital role in maintaining customer satisfaction and operational quality.