Spanish Bilingual Customer Care Pro — Service & Sales

Colonial Group; Downtown Brea (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Alta Resources is seeking a Spanish bilingual Customer Care Representative to deliver professional, quality service and sales support for existing or prospective customers. The role includes inbound/outbound calls, email, chat, and social media, with emphasis on accurate data entry and timely issue resolution.

The position may involve updating reports, testing new surveys, and data analysis to improve customer retention.

Qualifications

• Excellent interpersonal, verbal and written communication skills.
• Must be fluent in Spanish & English.

Responsibilities

• Provide high-level customer service and support through phone, email, chat, and social media.
• Identify and resolve customer issues with empathy and accuracy.
• Update reports and assist in final testing of surveys and processes.
• Translate and interpret languages as needed and escalate complex issues.

Skills

Communication skills

Spanish language

Written communication

Phone etiquette

Education

High school diploma or equivalent

Post high school education preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Microsoft Outlook

Job description

Alta Resources is seeking a Spanish bilingual Customer Care Representative to deliver professional, quality service and sales support for existing or prospective customers. The role includes inbound/outbound calls, email, chat, and social media, with emphasis on accurate data entry and timely issue resolution.

The position may involve updating reports, testing new surveys, and data analysis to improve customer retention.