Remote Executive Escalations Specialist

Assurant; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Assurant is seeking an Executive Response Specialist to lead customer escalations across social media, regulatory inquiries, and litigation contacts. You will investigate claims, balance service with research, and track data for reporting while proposing amicable settlements.

The role requires an ACA license within 90 days, strong analytical and writing skills, and proficiency with MS Word/Excel. This fully remote position expects bilingual Spanish/English as a plus and a background in customer

Qualifications

• Analytical and research skills to evaluate escalations.
• Strong customer service mindset with ability to handle sensitive issues.
• Proficiency in MS Word, Excel, and other MS Office applications.
• Ability to manage multiple escalations and meet deadlines.

Responsibilities

• Manage executive escalations and incident management across multiple channels.
• Handle multiple cases simultaneously based on workload.
• Interact with customers regarding escalated concerns on public/social platforms.
• Analyze and decide on outcomes balancing risk and amicable resolution.
• Identify opportunities for process improvement to enhance customer experience and reduce costs.
• Log and track each issue in multiple tracking systems for reporting.

Skills

Analytical skills

Problem solving

Customer service

MS Word

MS Excel

Time management

Education

Associate’s degree in Business/Marketing or equivalent

Tools

MS Word

Excel

MS Office

Job description

Assurant is seeking an Executive Response Specialist to lead customer escalations across social media, regulatory inquiries, and litigation contacts. You will investigate claims, balance service with research, and track data for reporting while proposing amicable settlements.

The role requires an ACA license within 90 days, strong analytical and writing skills, and proficiency with MS Word/Excel. This fully remote position expects bilingual Spanish/English as a plus and a background in customer