Support Associate - Soma

Chico's; North Wales (Montgomery County); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player is seeking a Support Associate to enhance its customer-focused sales culture. This role involves processing merchandise, ensuring an organized stockroom, and delivering outstanding customer service. Ideal candidates will possess excellent communication skills and a strong ability to multitask in a dynamic retail environment. Join a team that values collaboration, personal growth, and a commitment to providing the most amazing shopping experience. If you are passionate about retail and eager to contribute to a vibrant workplace, this opportunity is perfect for you.

Qualifications

• Excellent communication and customer service skills are essential.
• Strong organizational skills and ability to multitask in a fast-paced environment.

Responsibilities

• Supports a customer and product-focused sales culture.
• Processes merchandise and organizes stockroom effectively.
• Models and promotes exceptional customer service principles.

Skills

Customer Service

Communication Skills

Organizational Skills

Teamwork

Multitasking

Education

High School Diploma or Equivalent

Job description

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

POSITION OBJECTIVE:

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Processes merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor; reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Enters all receiving documents into the computer system, reconciles merchandise invoices, and completes store-to-store transfers and locate requests accurately and timely.
• Ensures visual materials, props, signage are received and processed promptly; properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Alerts store management to cash supply needs.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc., as directed.
• Assists with boutique cleanliness and organization.

Customer Experience

• Models, supports, and promotes the Most Amazing Personal Service (MAPS) principles, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promotes an inclusive, collaborative approach to problem-solving.
• Seeks personal developmental opportunities and readily solicits feedback.
• Performs other duties as assigned.

This position may be found in multiple brands, with duties varying accordingly.

QUALIFICATIONS:

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to learn or adapt to company technology.
• Ability to work predominantly standing.
• Ability to work quickly within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising techniques is desired.
• Effective communication with customers, associates, and management; use of headset is required.
• Regular attendance and flexibility to work nights, weekends, and holidays are essential.

PHYSICAL REQUIREMENTS:

• Constant walking/standing for 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. (1-33% of shift).
• Frequent climbing (34-66% of shift).

We are always accepting applications for top talent. You may apply at any location or position; however, availability of positions varies. Accommodation requests for disabilities are available upon contact with your local Store Manager.

5023 Shoppes at English Village

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, gender, sexual orientation, gender identity, military service, veteran status, or any other protected category.