Support Associate - Soma

Chico's; Glen Mills (Delaware County); On-site; USD 30,000 - 40,000; Full time

Job summary

An innovative retail company is seeking a Support Associate to enhance customer experiences and maintain operational excellence. This role involves processing merchandise, ensuring effective stock management, and providing outstanding service to customers. Ideal candidates will possess strong organizational skills, effective communication abilities, and a passion for teamwork. Join a dynamic team that values personal development and inclusivity, where you can grow in a supportive environment. This position offers a chance to contribute to a vibrant retail culture while developing essential skills in a fast-paced setting.

Qualifications

• Must be 18 years or older with excellent communication and customer service skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.

Responsibilities

• Process merchandise and ensure proper storage, ticketing, and easy location.
• Model and promote the Most Amazing Personal Service (MAPS) principles.

Skills

Customer Service Skills

Organizational Skills

Communication Skills

Multitasking Ability

Adaptability to Technology

Education

High School Diploma or Equivalent

Job description

Join Our Team!

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

Position Objective

The Support Associate supports a customer and product-focused sales culture by performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do and believe our teams make us the most amazing place to work, learn, and grow!

Functional Responsibilities

Operational Excellence

• Process merchandise, ensuring proper storage, ticketing, and easy location for replenishment; reorganize merchandise to maximize stock space.
• Ensure new products are merchandised and represented promptly.
• Enter receiving documents into the system, reconcile invoices, and complete store-to-store transfers and locate requests accurately and timely.
• Process visual materials, props, signage, and store hardware properly.
• Participate in pricing changes and markdowns.
• Alert management to cash supply needs.
• Assist with visual directives such as floorsets, window changes, signage, etc.
• Support boutique cleanliness and organization.

Customer Experience

• Model and promote the Most Amazing Personal Service (MAPS) principles, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promote an inclusive, collaborative problem-solving approach.
• Seek personal development opportunities and feedback.

Other duties as assigned. Duties may vary across brands.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to learn or adapt to company technology.
• Must be able to stand for most of the shift.
• Ability to work quickly within strict timelines and demonstrate teamwork.
• Exposure to visual merchandising techniques is a plus.
• Effective communication with customers, associates, and management; headset communication preferred.
• Regular attendance and flexible schedule, including nights, weekends, and holidays, required.

Physical Requirements

• Constant walking/standing during 67-100% of shift.
• Occasional lifting up to 50 lbs. (1-33% of shift).
• Frequent climbing (34-66% of shift).

We welcome applications at any time and support accommodations for applicants with disabilities. Contact your local Store Manager for assistance.

Location: 5474 Shoppes at Brinton Lake

Chico's FAS, Inc. is an equal opportunity employer, committed to diversity and inclusion in the workplace.