Support Associate - Soma

Chico's FAS, Inc. - Retail; Warrington Township (Bucks County); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking retail company as a Support Associate, where you will play a vital role in creating a customer-focused sales culture. In this dynamic position, you will manage merchandise processing, stock organization, and contribute to an exceptional customer experience. Your efforts will help maintain a visually appealing store environment while promoting teamwork and personal growth. If you thrive in a fast-paced setting and are passionate about providing outstanding service, this opportunity is perfect for you.

Qualifications

• Must be 18 years or older with a high school diploma.
• Previous stock or cashier experience preferred.

Responsibilities

• Process merchandise and ensure proper storage and organization.
• Model and promote exceptional customer service standards.
• Assist with visual merchandising and boutique cleanliness.

Skills

Customer Service

Communication Skills

Organizational Skills

Multi-tasking

Teamwork

Education

High School Diploma or Equivalent

Job description

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

POSITION OBJECTIVE:

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Processes merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests.
• Ensures the visual packet materials, props, and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Alerts store management to cash supply needs.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
• Assists with boutique cleanliness and organization.

Customer Experience

• Models, supports, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.
• Performs other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.

QUALIFICATIONS:

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Ability to learn or adapt to company-provided technology.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Demonstrates teamwork.
• Exposure to visual merchandising and product placement techniques is desired.
• Effective communication with customers, associates, and management; use of headset recommended.
• Regular attendance and flexibility to work nights, weekends, and holidays are essential.

PHYSICAL REQUIREMENTS:

• Constant walking/standing during 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. during 1-33% of the shift.
• Frequent climbing during 34-66% of the shift.

We are always accepting applications for top talent. When a position opens, we review applications to match qualifications with requirements. You may apply any time; however, your chosen position may not currently be open. Accommodation is available for applicants with disabilities. To request assistance, contact your local Store Manager.

5463 Shops at Valley Square

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity, military service, veteran status, or any other protected category under law.