Support Associate - Soma

Chico's; Louisville (KY); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Support Associate to join their vibrant team. This role is pivotal in fostering a customer-centric atmosphere while ensuring operational excellence. As a Support Associate, you will engage in merchandise processing, assist in creating an inviting store environment, and embody the principles of exceptional customer service. This position offers a unique opportunity to grow within a supportive team that values collaboration and personal development. If you thrive in a fast-paced retail setting and are passionate about providing outstanding service, this is the perfect opportunity for you to shine!

Qualifications

• Must be 18 or older with a high school diploma or equivalent.
• Strong organizational skills and ability to multitask in a fast-paced environment.

Responsibilities

• Process merchandise and ensure items are easily located for replenishment.
• Model and promote the Most Amazing Personal Service (MAPS) principles.
• Assist with visual directives and maintain boutique cleanliness.

Skills

Customer Service

Communication Skills

Organizational Skills

Multitasking

Teamwork

Education

High School Diploma or Equivalent

Job description

Join Our Team as a Support Associate!

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

Position Objective

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This includes performing sales operations functions such as merchandise handling, stock processing, and stockroom organization. We love what we do and believe that with our teams, we are the most amazing place to work, learn, and grow!

Functional Responsibilities

Operational Excellence

• Process merchandise, ensuring items are stored, ticketed, and easily located for replenishment, and reorganize merchandise to maximize stock space.
• Ensure new products are merchandised and represented promptly.
• Enter receiving documents into the system, reconcile invoices, and complete store-to-store transfers and locate requests accurately and timely.
• Process visual packet materials, props, signage, and store stockroom hardware.
• Participate in pricing changes and markdowns.
• Alert management to cash supply needs.
• Assist with visual directives such as floorsets, window changes, signage placement, etc.
• Maintain boutique cleanliness and organization.

Customer Experience

• Model and promote the Most Amazing Personal Service (MAPS) principles, offering a cohesive omni-channel experience.

Teamwork and Growth

• Foster an inclusive, collaborative approach to problem-solving.
• Seek personal development opportunities and feedback.
• Perform other duties as assigned, which may vary by brand.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to learn and adapt to company technology.
• Ability to stand for most of the shift.
• Ability to work quickly within strict timelines.
• Teamwork skills.
• Experience with visual merchandising is a plus.
• Effective communication with customers, associates, and management, including headset use.
• Reliable attendance and flexibility to work nights, weekends, and holidays.

Physical Requirements

• Constant walking/standing during 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. (1-33%).
• Frequent climbing (34-66%).

We welcome applications at any time for our store teams. If you require accommodation during the application process, please contact your local Store Manager. We are an equal opportunity employer and do not discriminate based on any protected categories.