Support Associate - Soma

Chico's; Bee Cave (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player in retail is seeking a Support Associate to enhance customer experience and operational excellence. This role focuses on supporting a customer-centric sales culture, ensuring merchandise is handled efficiently and maintaining a clean and organized boutique. Ideal candidates will possess strong communication and organizational skills, thrive in a fast-paced environment, and be open to personal development. Join a team that values inclusivity and collaboration, and be part of a workplace where growth and learning are prioritized.

Qualifications

• Previous stock or cashier experience preferred.
• Ability to learn or adapt to company technology.

Responsibilities

• Processes merchandise and ensures proper storage and organization.
• Models and promotes the Most Amazing Personal Service principles.

Skills

Customer Service

Communication Skills

Organizational Skills

Multitasking

Education

High School Diploma or equivalent

Job description

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

POSITION OBJECTIVE:

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This includes performing various sales functions such as merchandise handling, stock processing, and stockroom organization. We love what we do and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Processes merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment, and reorganizes merchandise as needed to maximize stock space.
• Ensures new products are merchandised and represented in a timely manner.
• Enters all receiving documents into the computer system, reconciles merchandise invoices, and completes store-to-store transfers and locate requests accurately and promptly.
• Receives and processes visual packet materials, props, signage, and stores stockroom hardware properly.
• Participates in pricing changes and markdowns.
• Alerts store management to cash supply needs.
• Assists with visual directives such as floorsets, window changes, signage placement, etc., as directed.
• Supports boutique cleanliness and organization.

Customer Experience

• Models, supports, and promotes the Most Amazing Personal Service (MAPS) principles, offering a cohesive omni-channel experience.

Teamwork and Growth

• Encourages an inclusive, collaborative problem-solving approach.
• Seeks personal development opportunities and actively solicits feedback.

Other duties as assigned. This role may vary across different brands.

QUALIFICATIONS:

• Previous stock or cashier experience preferred.
• Must be 16 years of age or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to learn or adapt to company technology.
• Physical ability to stand most of the shift.
• Ability to work quickly within strict timelines and demonstrate teamwork.
• Exposure to visual merchandising techniques is a plus.
• Effective communication with customers, associates, and management; headset communication preferred.
• Regular attendance and flexibility to work nights, weekends, and holidays are required.

PHYSICAL REQUIREMENTS:

• Constant walking/standing (67-100% of an 8-hour shift).
• Occasional lifting up to 50 lbs. (1-33%).
• Frequent climbing (34-66%).

We are continuously accepting applications due to our growth. Applications may be submitted at any time; however, not all positions may be open at the time of application. Accommodation requests for applicants with disabilities are available upon contact with your local Store Manager.

Location: 5321 Hill Country Galleria

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, gender, sexual orientation, gender identity, veteran status, or any other protected category under law.